Front Office Manager
Michael Webb
Holiday Inn Express
Dallas,TX
9
years of professional experience
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Work History
Front Office Manager
6 Years 3 Months- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Mediated customer requests and concerns in order to reach satisfactory outcome.
- Processed and submitted invoices to accounting department to ensure payment to vendors.
- Kept regular inventory of required supplies and services accordingly placed orders to vendors.
Front Office Manager
3 Years 9 Months- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Mediated customer requests and concerns in order to reach satisfactory outcome.
- Processed and submitted invoices to accounting department to ensure payment to vendors.
- Kept regular inventory of required supplies and services accordingly placed orders to vendors.
Guest Service Agent
2 Years 3 Months- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Processed residential guest tax exemption status and collated information in spreadsheet.
Guest Service Agent
9 Months- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Answered guest inquiries and provided information regarding hotel services and amenities.
Education
Bachelor of Arts - Drawing & Painting
High School Diploma
Skills
Team Management
Staff Training
Guest Satisfaction
Operational Requirements
Oral and Writing Communication
Timeline
Front Office Manager
Holiday Inn Express
08.2020 - CurrentRead More
Front Office Manager
Holiday Inn Express
11.2016 - 08.2020Read More
Guest Service Agent
Candlewood Suites
08.2014 - 11.2016Read More
Guest Service Agent
Holiday Inn Express
11.2013 - 08.2014Read More
University of North Texas
Bachelor of Arts from Drawing & Painting
Read More
Stephenville High School
High School Diploma
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