Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Michael Weissinger

Michael Weissinger

Longmont,CO

Summary

Dynamic small business owner and former Customer Service Representative at IBEX Global, skilled in relationship building and project management. Successfully enhanced customer satisfaction through effective communication and strategic planning. Proven ability to manage operations and resolve conflicts, fostering loyalty and repeat business while ensuring efficient service delivery.

Overview

21
21
years of professional experience

Work History

Owner/Carpenter

Artistic Home Solutions
04.2004 - Current
  • Developed operational knowledge of business processes and customer service standards.
  • Assisted in inventory management, ensuring product availability and organization.
  • Built strong relationships with customers to enhance satisfaction and retention.
  • Adapted quickly to changing demands and priorities within the business environment.
  • Managed day-to-day business operations.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Implemented feedback mechanisms to improve service delivery and customer experience.

Customer Service Representative

IBEX Global
05.2016 - 08.2020
  • Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
  • Managed high-volume calls, ensuring timely responses and issue resolution.
  • Developed and maintained detailed knowledge of products to provide accurate information.
  • Utilized CRM software to track interactions and follow up on customer requests effectively.
  • Implemented best practices for handling difficult situations, resulting in improved service outcomes.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Associate of Arts - Graphic Design

Arkansas State University
Jonesboro, AR

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Project management
  • Strategic planning
  • Team oversight
  • Staff hiring
  • Negotiation
  • Bidding processes

Accomplishments

USMC 1986-1994

Honorably discharged

Timeline

Customer Service Representative

IBEX Global
05.2016 - 08.2020

Owner/Carpenter

Artistic Home Solutions
04.2004 - Current

Associate of Arts - Graphic Design

Arkansas State University

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