Michael Welch
Culver,Oregon
Summary
Second year Automotive Technology student with a driven work ethic and a retail security career background that included 11 years of management. Seeking a part-time or full-time role to apply knowledge gained along with the ability to continue college coursework.
Overview
18
18
years of professional experience
Work History
Intern/Lube Technician
Lithia Chevrolet of Bend
01.2022 - Current
- Performed preventative maintenance including; oil changes, 4 wheel drive service, transmission flushes, and power steering flushes
- Repaired and replaced worn and damaged components
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements
- Inspected damaged vehicles to estimate repair labor cost and required parts expense
- Reprogrammed control modules for recalls and warranty service
Asset Protection Manager
Macy's
01.2006 - 01.2020
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Provided excellent customer service which included conflict de-escalation and negotiation skills
- Managed physical security which included CCTV, alarm systems, fine jewelry and cash office.
- Wrote reports for internal and external crime, burglary, or theft.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Awarded "Macy's Loss Prevention Team of the Year, 2012 Northwest Region"
Education
Associate of Applied Science in Automotive Technology & Diagnosis - Automotive Technology
Central Oregon Community College
Bend, Oregon12.2024
Skills
- Conflict de-escalation
- Continuous Improvement
- Effective Communication
- Workplace Safety
- Operational Improvements
- Collaborative Leadership
- Report Writing
- Investigative Skills
Timeline
Intern/Lube Technician
Lithia Chevrolet of Bend
01.2022 - Current
Asset Protection Manager
Macy's
01.2006 - 01.2020
Associate of Applied Science in Automotive Technology & Diagnosis - Automotive Technology
Central Oregon Community College
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