Michael Welch
Ridge,MD
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 18 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
24
24
years of professional experience
Work History
Draft Technician
AC Beverage
01.2023 - Current
- Improved draft system efficiency by performing regular maintenance and cleaning tasks.
- Increased customer satisfaction with consistent, high-quality beverage service by mastering proper pouring techniques.
- Ensured safety standards compliance, conducting thorough inspections of draft systems and addressing issues promptly.
- Reduced downtime by troubleshooting and resolving technical issues efficiently and effectively
Draft Technician/Maintenance Technician
Buck Distributing
12.2016 - 12.2022
- Improved draft system efficiency by performing regular maintenance and cleaning tasks.
- Optimized inventory management for reduced waste and costs through diligent tracking and ordering of supplies.
- Increased customer satisfaction with consistent, high-quality beverage service by mastering proper pouring techniques.
- Ensured safety standards compliance, conducting thorough inspections of draft systems and addressing issues promptly.
Draft Technician/Fleet Mechanic
Bob Hall Llc
11.2005 - 12.2016
- Improved draft system efficiency by performing regular maintenance and cleaning tasks.
- Optimized inventory management for reduced waste and costs through diligent tracking and ordering of supplies.
- Increased customer satisfaction with consistent, high-quality beverage service by mastering proper pouring techniques.
- Ensured safety standards compliance, conducting thorough inspections of draft systems and addressing issues promptly.
Maintenance Technician
Catletts
05.2000 - 11.2005
- Enhanced vehicle performance by conducting thorough diagnostics and identifying necessary repairs.
- Reduced client complaints by providing timely and accurate services for various automobile issues.
- Maintained a safe work environment by adhering to company safety protocols and industry standards.
- Collaborated with team members to diagnose complex vehicle issues and develop effective solutions.
- Increased repeat business through exceptional customer service and communication regarding vehicle needs.
Education
Draft Tech Certificate For Miller Coors - Draft Tech
Draft Tech School
Milwaukee, WI07.2020
High School Diploma -
South River High School
Edgewater, MD05.2000
Skills
- System Installation
- Equipment Maintenance
- Customer Service
- Environmental Compliance
- Quality Control
Timeline
Draft Technician
AC Beverage
01.2023 - Current
Draft Technician/Maintenance Technician
Buck Distributing
12.2016 - 12.2022
Draft Technician/Fleet Mechanic
Bob Hall Llc
11.2005 - 12.2016
Maintenance Technician
Catletts
05.2000 - 11.2005
Draft Tech Certificate For Miller Coors - Draft Tech
Draft Tech School
High School Diploma -
South River High School
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