Michael Whitehead
Austin,Texas
Summary
Professional with reputation for reliability and efficiency in logistics. Adept at managing routes to optimize delivery times and enhance customer satisfaction. Known for strong teamwork and adaptability to changing schedules and needs, ensuring reliable service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Public Notary & Apostille Courier
Independent Contractor
04.2024 - Current
- Provide professional notarial services for real estate, business, and legal documents, including mobile and remote notarizations
- Process apostille documentation and facilitate international courier deliveries for document legalization
- Conduct field inspections for real estate properties and commercial businesses, delivering detailed reports
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
Lead Production Associate
Tesla
03.2022 - Current
- Oversaw production line activities, ensuring optimal workflow and adherence to company quality standards
- Trained and mentored new team members to achieve operational excellence
- Collaborated with cross-functional teams to improve production efficiency and reduce waste
- Implemented process improvements that increased output by 10% while maintaining strict safety protocols
Video Editing & Content Creation
Freelancer
01.2018 - Current
- Create engaging video content for marketing campaigns, training materials, and client projects
- Collaborate with clients to design high-quality, visually appealing videos tailored to their goals
- Proficiently utilize Adobe Premiere Pro, After Effects, and Canva for professional-grade editing
- Increased viewer engagement by creating dynamic motion graphics for various projects.
- Supported marketing initiatives by crafting compelling promotional videos that resonated with target audiences.
Logistics Associate & Delivery Specialist
Amazon
05.2020 - 02.2022
- Coordinated logistics for high-volume courier operations, ensuring on-time deliveries
- Handled secure transportation of sensitive medical and legal documents while maintaining compliance with industry regulations
- Enhanced warehouse workflows, leading to a 15% improvement in order processing efficiency
Customer Experience Specialist
Margaritaville
12.2019 - 04.2020
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Supported digital marketing initiatives by assisting with promotional campaigns
Customer Service Representative
Iqor
11.2018 - 08.2019
- Provided top-tier customer support, managing inquiries and resolving issues efficiently
- Processed orders and maintained data integrity for clients
Call Center Representative
Teleperformance
07.2018 - 11.2018
- Managed high-volume client calls, offering solutions for technical and account-related issues
- Improved customer satisfaction scores by delivering effective and empathetic resolutions
Education
Some College (No Degree) - Marketing
Central Texas College
Killeen, TXBachelor of Science - Business Accounting
Morehouse College
05.2017
High School Diploma -
Jordan Vocational High School
Columbus, GA05.2016
Skills
- Public Notary & Apostille Services
- Field Inspections & Reporting
- Video Editing & Content Creation
- Logistics & Delivery Operations
- Marketing Campaign Support
- Client Relations & Problem Solving
- Google Digital Marketing Certification
- Meta Social Media Marketing Certification
- Microsoft Office Suite
- Autodesk Software
- Critical Thinking & Leadership
- Working independently
- Attention to detail
- Problem-solving
- Customer service
Certification
- Google Digital Marketing Certification
- Meta Social Media Marketing Certification
- Ordained Minister
- Public Notary
Marketableskills
- Public Notary & Apostille Services
- Field Inspections & Reporting
- Video Editing & Content Creation (Adobe Premiere Pro, After Effects, Canva)
- Logistics & Delivery Operations
- Marketing Campaign Support
- Client Relations & Problem Solving
- Google Digital Marketing Certification
- Meta Social Media Marketing Certification
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Autodesk Software (Inventor Professional, Revit Architecture)
- Critical Thinking & Leadership
Timeline
Public Notary & Apostille Courier
Independent Contractor
04.2024 - Current
Lead Production Associate
Tesla
03.2022 - Current
Logistics Associate & Delivery Specialist
Amazon
05.2020 - 02.2022
Customer Experience Specialist
Margaritaville
12.2019 - 04.2020
Customer Service Representative
Iqor
11.2018 - 08.2019
Call Center Representative
Teleperformance
07.2018 - 11.2018
Video Editing & Content Creation
Freelancer
01.2018 - Current
Bachelor of Science - Business Accounting
Morehouse College
High School Diploma -
Jordan Vocational High School
- Google Digital Marketing Certification
- Meta Social Media Marketing Certification
- Ordained Minister
- Public Notary
Some College (No Degree) - Marketing
Central Texas College
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