Michael Whiteley
Cranston,RI
Summary
Results-driven Field Operations Supervisor with proven skills in safety compliance, team training, and project coordination. Expertise in performance monitoring and quality assurance to enhance operational efficiency.
Overview
27
27
years of professional experience
Work History
Field Operations Supervisor
Verizon Communications Inc
Fall River, Massachusetts
01.2014 - Current
- Supervised daily field operations for Verizon Communications teams to ensure efficiency.
- Ensured compliance with safety regulations and operational standards across all activities.
- Trained new employees in operational procedures and best practices for optimal performance.
- Investigated incidents or accidents occurring during field operations to identify root causes.
- Monitored daily performance of team members and provided feedback for improvement.
- Collaborated with vendors to negotiate cost savings on supplies or services purchased by the company.
- Conducted regular staff meetings to review performance goals and objectives.
- Monitored project progress to enforce adherence to deadlines and quality standards.
- Monitored equipment operation during extraction process to detect problems.
- Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
Fiber Network Technician
Verizon Communications Inc
Whittier, California
12.2005 - 01.2014
- Conducted routine maintenance on fiber networks to ensure optimal performance.
- Troubleshot connectivity issues using specialized diagnostic tools and equipment.
- Trained new technicians on installation techniques and safety practices.
- Inspected and tested new installations for proper operation prior to deployment.
- Responded promptly to emergency service calls related to fiber optics when necessary.
- Connected wires and cables to terminals and attached and detached various kinds of hardware to wires, cables, buildings or poles.
- Utilized software applications to monitor and troubleshoot telecom devices from remote locations.
Cellular Technician
Micro Connections, Inc.
Santa Fe Springs, California
10.2003 - 12.2005
- Installed cellular equipment and infrastructure for various network systems.
- Diagnosed technical issues in devices and provided effective solutions.
- Performed coaxial, fiber, lines, and hybrid cable installations and lead work on top of tower.
- Read and interpreted drawings, piping diagrams, job specifications, mounting specs and testing procedures.
- Coordinated projects to build wireless cell site foundations within timelines.
- Repaired motors, transformers, generators, and electronic controllers.
Yeoman
U.S. Navy Active Duty
San Diego, California
09.1998 - 09.2002
- Managed executive calendars, scheduling meetings and coordinating travel arrangements.
- Coordinated office supplies procurement, maintaining inventory levels for operational needs.
- Maintained confidential records and files related to executive operations.
- Supported onboarding processes for new hires, preparing materials and schedules accordingly.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Facilitated communication between senior management and staff.
- Updated and implemented administrative and executive support policy changes and monitored effects.
Education
MBA - Business Administration/Management
University of Phoenix
Tempe, AZ10-2022
Bachelor of Arts -
University of Phoenix
Tempe, AZ01-2020
Ph.D. - Business Administration
Liberty University
Lynchburg, VASkills
- Field operations management
- Safety compliance
- Team training
- Incident investigation
- Performance monitoring
- Project coordination
- Quality assurance
- Training and coaching
- Contractor management
- Training and mentoring
- KPI tracking
- Workflow planning
Languages
Spanish
Professional
References
References available upon request.
Timeline
Field Operations Supervisor
Verizon Communications Inc
01.2014 - Current
Fiber Network Technician
Verizon Communications Inc
12.2005 - 01.2014
Cellular Technician
Micro Connections, Inc.
10.2003 - 12.2005
Yeoman
U.S. Navy Active Duty
09.1998 - 09.2002
MBA - Business Administration/Management
University of Phoenix
Bachelor of Arts -
University of Phoenix
Ph.D. - Business Administration
Liberty University