Seasoned Field Operations Supervisor with a proven track record at ATLANTIC RELOCATION SYSTEMS, excelling in labor optimization and leadership. Demonstrated success in enhancing operational efficiency and achieving a high customer satisfaction rate of 4.75/5. Skilled in SAP and adept at fostering vendor relationships, underscoring a commitment to excellence and continuous improvement.
Overview
14
14
years of professional experience
Work History
Field Operations Supervisor
ATLANTIC RELOCATION SYSTEMS
Carrollton, TX
04.2022 - Current
Provider of residential, commercial, and industrial relocation, freight shipping, and warehouse storage services.
Operations Supervisor(April 2022 – Present)
Oversee daily relocation and logistics operations, ensuring efficient packing, moving, and storage of residential and commercial assets, including corporate and government accounts.
Negotiate labor rates and service agreements with general contractors and subcontractors to optimize job efficiency and cost management.
Supervise a team of movers and drivers, assigning tasks to optimize labor utilization and improve operational efficiency.
Manage scheduling, resource allocation, and compliance with industry safety and transportation regulations.
Maintain vendor relationships, working with third-party logistics (3PL) providers, independent contractors, and warehouse teams.
Secure and verify security clearance compliance for personnel and account-related services.
Achieve a 7:10 success rate in sales, consistently closing deals and generating revenue for the company.
Monitor fleet maintenance for company-owned trucks and coordinate repairs to minimize downtime.
Ensure high customer satisfaction by resolving service issues and maintaining a 4.75/5.0 average customer rating.
Oversee payroll processing, invoicing, and inventory tracking, utilizing SAP for data management.
Operations Supervisor
NEXT STEP RELOCATION
Carrollton, TX
01.2019 - 04.2022
Company Overview: Provider of residential and commercial relocation and storage for government and business + 3PL transportation and storage
Promoted to position
Directly supervised as many as 10 crew members in the packing, moving, global transport, and storage of residential and commercial goods and equipment for government and business accounts, including U.S
Military, state and municipality departments, Amazon, Google, Facebook, FedEx, and USPS
Oversaw movement and storage of products as a 3PL provider also
Resolved customer/account problems with on-site services
Controlled costs by decisioning labor requirements by job - producing consistent labor savings and optimizing labor to complete 35-40 relocations monthly
Scored 4.75/5.0 on customer surveys while earning regular pay increases for quality and volume of work performed
Managed and tracked preventive maintenance on a fleet of 7 tractor-trailers and box trucks
Maintained positive subcontractor and vendor relationships, including independent truckers, packers, equipment providers, and mechanics
Processed time and attendance, payroll, invoicing, and bills of lading documentation and input into SAP
Accountable for inventory management of transportation and storage supplies
Coordinated scheduling and handling of goods outside normal account contracts
Provider of residential and commercial relocation and storage for government and business + 3PL transportation and storage
Crew Foreman
NEXT STEP RELOCATION
Carrollton, TX
01.2016 - 01.2019
Company Overview: Provider of residential and commercial relocation and storage for government and business + 3PL transportation and storage
Team leader in daily shipping and receiving + on-site relocation jobs
Operated tractor-trailer, forklifts, and box trucks
Designated trainer for new hires and day labor
Consistently met and exceeded goals for quality, accuracy, and processing time – promoted to Operations Supervisor
Provider of residential and commercial relocation and storage for government and business + 3PL transportation and storage
Warehouse & Relocation Associate
ATLANTIC RELOCATION SYSTEMS
Carrollton, TX
01.2011 - 01.2016
Company Overview: Provider of residential, commercial, industrial relocation + freight shipping + warehouse and storage services
Accountable for moving and storing goods, building crates, and palletizing items
Operated hand trucks, forklifts, and scissor lifts
Walked through customer sites to verify job completion
Inspected trucks and trailers and completed basic maintenance
Provider of residential, commercial, industrial relocation + freight shipping + warehouse and storage services
Education
B.S. - Supply Chain, Transportation, and Logistics Management
B.S. - Supply Chain, Transportation, and Logistics Management
Bellevue University
Associate of Arts - General Business
Tarrant County College
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