Michael Wilder

Bass Pro Shops Outdoor World

11.2022 - Current

Greeted customers, helped locate merchandise, and suggested suitable options.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
Balanced and organized cash register by handling cash, counting change, and storing coupons.
Helped customers complete purchases, locate items, and join reward programs.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Used POS system to process sales, returns, online orders, and gift card activations.
Enhanced customer satisfaction by providing personalized assistance and product recommendations.
Worked closely with shift manager to solve problems and handle customer concerns.
Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
Answered questions about store policies and addressed customer concerns.
Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.