Michael Wilkerson
Baltimore,MD
Summary
Adept at problem-solving and electrical wiring, I significantly raised customer satisfaction at L.l. Flooring through proactive issue resolution and excellent service. My experience as a Garage Door Technician showcases my ability to implement creative solutions and maintain OSHA compliance, ensuring operational excellence and safety. Skilled in both independent and collaborative work environments, I excel in adapting to diverse challenges with a professional demeanor. As an Air Force veteran I feel I bring a level of discipline and dependability to every task I perform.
Overview
11
11
years of professional experience
Work History
Garage Door Technician
Overhead Door Co.
11.2022 - Current
- Installed door frames, steel rolling curtains or electric door openers using power tools, hand tools and electronic test equipment.
- Diagnosed problems and completed timely repairs.
- Educated homeowners about proper care and maintenance of garage door systems.
- Updated daily logs with hours and materials used.
- Measured and estimated jobs in order to calculate fees.
- Kept appropriate inventory level of new systems and replacement parts to meet all job requirements.
- Adjusted doors to open or close with correct amount of effort and made simple adjustments to electric openers.
- Completed required paperwork such as work orders according to services performed or required.
- Fabricated replacements for worn or broken parts using welders, lathes or shaping or milling machines.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Assistant Store Manager
L.l. Flooring
04.2021 - 04.2022
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Created and maintained safe and secure work environments for employees.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Security Officer
Sheppard Pratt Hospital
02.2014 - 03.2020
- Checked and verified photo identification prior to granting facility access.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Examined doors, windows and gates to verify security.
Education
No Degree - HVAC Installation And Repair
Lincoln Tech
Columbia, MD06.2023
No Degree - Avionics Maintenance Technology
Community College of The Air Force
Montgomery, AL04.2004
Skills
- OSHA Compliance
- Power Tool Operation
- Hand-tool proficiency
- Electrical Wiring
- Emergency Repairs
- Problem-solving abilities
- Adaptability and Flexibility
- Attention to Detail
- Multitasking Abilities
- Professional Demeanor
- Preventive Maintenance
- Teamwork and Collaboration
- Organizational Skills
- Professionalism
Timeline
Garage Door Technician
Overhead Door Co.
11.2022 - Current
Assistant Store Manager
L.l. Flooring
04.2021 - 04.2022
Security Officer
Sheppard Pratt Hospital
02.2014 - 03.2020
No Degree - HVAC Installation And Repair
Lincoln Tech
No Degree - Avionics Maintenance Technology
Community College of The Air Force
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