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Michael Wilkinson
management
New Braunfels,TX
Summary
Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Project Manger
Schlitterbahn Waterpark New Braunfels
New Braunfels , TX
01.2003 - 01.2019
- Construction management
- Supervised job site employees and subcontractors to ensure optimal productivity and quality control
- Assessed each staff member’s strengths and delegated daily tasks based on knowledge and skill set
- Serviced and maintained equipment
- Heavy equipment operations
- Waterpark ride construction: flow riders, swimming pools, tidal wave rivers, fiberglass slide assembly
- Developed and initiated projects, managed costs and monitored performance.
- Led project teams through design, construction and launch process.
- Identified plans and resources required to meet project goals and objectives.
- Drove team success through shared vision and recognition of quality performance.
- Modified and directed project plans to meet organizational needs.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
emergency medical responder
McQueeny Volunteer Fire Fighter
McQueeney, TX
01.2019 - 01.2020
- Top of my class,
- BLS, CPR, extraction and rescue training
- Assessed patient stability, scene safety and communicated nature of injury or illness to treatment team.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Retail sales associate
Schlitterbahn Waterpark New Braunfels
New Braunfels , TX
01.2001 - 01.2003
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Folded and arranged merchandise in attractive displays to drive sales.
- Increased sales and customer satisfaction through personalized servicing.reorganizing products.
Education
Bachelor of general studies - Business, Economics, and Psychology
Texas State University
San Marcos, TX 09.2019 - Current
Skills
Critical thinking and problem solvingLeadership and team workAdaptability and resourcefulness
Strategic planning
Operations management
Business planning
Business Development
Improvement initiatives
Effective leader
Project Management
Fluent in spanish
Software
Certification
Tabc
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Bachelor of general studies - Business, Economics, and Psychology
Texas State University
09.2019 - Current
emergency medical responder
McQueeny Volunteer Fire Fighter
01.2019 - 01.2020
Project Manger
Schlitterbahn Waterpark New Braunfels
01.2003 - 01.2019
Retail sales associate
Schlitterbahn Waterpark New Braunfels
01.2001 - 01.2003