Michael Williams
West Haven,CT
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.
Overview
35
35
years of professional experience
Work History
Retail Store Associate (Current Position)
Amazon
Fairfield, CT
11.2019 - Current
- Received and put away company inventory
- Picked/packed customer orders and processed them for shipping
- Used scanning and tracking equipment to read barcodes on products
- Viewed prompts on equipment screen and followed directed tasks as ordered
- Ensured all products met quality requirements
- Troubleshot issues and problems as they arose.
- Processed returns and refunds in accordance with company policy.
- Assisted management with training new staff members on customer service techniques and operational procedures.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Temporary Laborer
Hamilton Connections Inc.
New London, CT
08.2018 - 01.2020
- Assisted in receiving new merchandise and processing of incoming merchandise
- Oversaw baling of salvage textiles
- Audited quality decisions of material moving to salvage and to the production floor
- Built and maintained internal and external customer satisfaction.
Housing/Employment Program Case Manager
TVCCA
Norwich, CT
11.2006 - 11.2016
- Provided supportive housing services in New London/Windham counties for a total of 65 households (25 Families & 40 Singles)
- Oversaw/managed and provided support to the PSH team, engage partnerships in the community, responsible for administrative oversight of the program
- Helped unemployed individuals secure employment through Connecticut's Subsidized Training Employment Program (Step Up) by providing wage and training subsidy incentives to prospective employers
- Provided coaching to homeless families in order to set goals to overcome barriers to self-sufficiency
- Issued referrals for employment, childcare, housing opportunities and available resources.
Infantry Weapons/Tactics Sergeant
U.S. ARMY
08.1989 - 11.1997
- Squad Leader - Scout Platoon of a light infantry battalion (Supervisor)
- Supervised team of heavy weapons specialists, educating and applying hands-on training (e.g., rifles, machine guns, antitank mines, etc.)
- Led recon and surveillance operations for intelligence retrieval
- Responsible for the health, morale, welfare, and training of scout squad consisting of up to six soldiers
- Responsible for the maintenance, accountability, and effective utilization of all squad-assigned equipment with a total value of over $100,000
- Counseled, disciplined, and developed soldiers and JR NCOs into competent leaders.
Skills
- Operations Support
- Quality Control
- Inventory Tracking
- Supply Ordering
- Problem-Solving
- Microsoft Excel
- Cycle Counts
- Sorting and Labeling
- Product Management
- Warehouse Safety
- Self-Motivated and Disciplined
- Punctual and Dependable
- Microsoft Outlook
- Receiving and Processing Shipments
- Inventory Management
- Complex Problem-Solving
Timeline
Retail Store Associate (Current Position)
Amazon
11.2019 - Current
Temporary Laborer
Hamilton Connections Inc.
08.2018 - 01.2020
Housing/Employment Program Case Manager
TVCCA
11.2006 - 11.2016
Infantry Weapons/Tactics Sergeant
U.S. ARMY
08.1989 - 11.1997