SILVIA PATRICIA SANCHEZ
Weslaco
Summary
Results-driven bilingual sales and customer service professional with 15+ years of experience in telecommunications, remote sales, collections, and account management. Proven ability to exceed sales targets, resolve complex customer issues, and build long-term client relationships. Extensive experience working in high-volume call center and remote environments while maintaining strong performance metrics, customer satisfaction scores, and revenue goals. Known for strong communication skills, problem solving, and the ability to quickly build trust with customers.
Overview
18
18
years of professional experience
Work History
Sales Associate (Remote) – Current Position
Extra Space Storage
02.2025 - Current
- Assist customers nationwide with storage rentals, reservations, and account management.
- Provide consultative sales by recommending storage solutions based on customer needs.
- Manage billing inquiries, payments, and account changes while maintaining high customer satisfaction.
- Consistently meet or exceed daily and monthly sales performance metrics.
- Deliver professional customer support in a high-volume remote call environment.
Sales Associate (Remote)
Verizon
06.2022 - 02.2025
- Assisted customers with purchasing mobile devices, service plans, and accessories through remote sales channels.
- Educated customers on wireless technology, promotions, and account features.
- Achieved monthly sales goals while maintaining excellent customer service ratings.
- Resolved billing, technical, and account concerns to ensure customer retention.
- Built strong customer relationships through consultative selling techniques.
Collection Agent (Remote)
South West Credit Systems
Dallas, TX
08.2021 - 06.2022
- Contacted customers regarding past-due accounts and negotiated payment arrangements.
- Maintained compliance with federal and state debt collection regulations.
- Documented payment agreements and account activity in CRM systems.
- Consistently met collection performance goals and productivity metrics.
Office Administrator / Manager
Casa Mia Home Care
Edinburg, TX
02.2020 - 07.2021
- Managed daily office operations including payroll processing and administrative reporting.
- Maintained compliance documentation for state-regulated programs.
- Coordinated staffing schedules and employee records.
- Organized financial tracking including monthly expenses and budgets.
- Ensured efficient office workflow and accurate record management.
Customer Care Expert
T-Mobile US
Mission, TX
06.2015 - 01.2020
- Provided customer service support for billing, account changes, and service troubleshooting.
- Maintained strong call quality scores and productivity metrics in a fast-paced call center environment.
- Assisted customers with mobile device setup and technical troubleshooting.
- Built customer loyalty through professional and empathetic service.
Customer Service Technician
AT&T
Pharr, TX
01.2008 - 08.2013
- Provided technical support during the Apple iPhone launch and early device rollouts.
- Maintained computer systems and software used by employees in the workplace.
- Diagnosed and resolved technical issues related to systems and equipment.
- Assisted staff with troubleshooting and maintaining operational technology.
Education
High School Diploma -
Edcouch-Elsa High School
Elsa, TX01-2007
Skills
- Remote Sales & Customer Support
- Customer Relationship Management (CRM)
- Account Management
- Collections & Payment Negotiation
- Conflict Resolution
- Call Center Operations
- Technical Troubleshooting (Mobile Devices & Services)
- Administrative & Office Management
- Payroll & Budget Coordination
- Data Entry & Reporting
- Bilingual: English & Spanish
ADDITIONAL INFORMATION
- Fluent in English and Spanish
- Extensive experience working in remote environments
- Strong background in telecom, sales, customer service, and technical support
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate (Remote) – Current Position
Extra Space Storage
02.2025 - Current
Sales Associate (Remote)
Verizon
06.2022 - 02.2025
Collection Agent (Remote)
South West Credit Systems
08.2021 - 06.2022
Office Administrator / Manager
Casa Mia Home Care
02.2020 - 07.2021
Customer Care Expert
T-Mobile US
06.2015 - 01.2020
Customer Service Technician
AT&T
01.2008 - 08.2013
High School Diploma -
Edcouch-Elsa High School