Michael Williams
Gladys,VA
Summary
Dedicated IT professional with hands-on experience in SQL, Java, HTML, and Python. Recently graduated with an Associate's degree in Information Technology. Possesses 20 years of customer service experience and a strong background in working with computers. Skilled at training teams and leading system implementations, ensuring smooth transitions and operational excellence.
Overview
2025
2025
years of professional experience
Work History
Night Auditor
The Tru by Hilton
09.2020 - Current
- Manage overnight operations, including financial auditing and system reconciliations
- Trained coworkers and managers on a new reservation and reporting system to ensure a smooth transition
- Provide top-notch customer service, addressing guest inquiries and resolving issues promptly
- Monitor and troubleshoot computer systems used for reservations and reporting
Night Auditor
Hampton Inn and Suites
08.2014 - 09.2020
- Audited daily transactions and generated financial reports with accuracy
- Trained team members and managers on new operational systems and workflows to improve efficiency
- Utilized property management systems for data entry and troubleshooting
- Ensured seamless operations by assisting with guest check-ins and handling technical issues
IT Intern
Blue Ridge Interactive
02.2014 - 07.2014
- Assisted with web design projects, focusing on HTML and Java-based development
- Conducted quality assurance testing to identify and resolve website bugs
- Collaborated with senior developers to design user-friendly interfaces
Frozen Food and Dairy Manager
Food Lion
- Answered questions from customers and discussed new products placed in dairy cases.
- Restocked cases with new merchandise and removed expired items for proper disposal.
- Checked department signage and confirmed proper pricing, making sure sale items accurate.
- Delegated tasks and gave direction to team of 2 employees within dairy department.
Product Service Associate
Lowe's
- Updated store signage and displays to reflect latest promotions.
- Identified and processed damaged products according to procedures.
- Offered exceptional service and support to store guests.
- Performed resets according to planograms and per established schedule.
- Coordinated with vendors and team members to execute merchandising plans and restocking schedules.
Education
Associate of Science - Information Technology
Central Virginia Community College
Lynchburg, VA05.2024
High School Diploma -
Jefferson Forest High School
Forest, VA06.2003
Skills
- SQL
- Java
- HTML
- Web Design
- Team Training
- Customer Service
- Analytical Thinking
- Software Proficiency
- Microsoft Office Suite
- Database Management
Timeline
Night Auditor
The Tru by Hilton
09.2020 - Current
Night Auditor
Hampton Inn and Suites
08.2014 - 09.2020
IT Intern
Blue Ridge Interactive
02.2014 - 07.2014
Frozen Food and Dairy Manager
Food Lion
Product Service Associate
Lowe's
Associate of Science - Information Technology
Central Virginia Community College
High School Diploma -
Jefferson Forest High School
Similar Profiles
Kaliyah JohnsonKaliyah Johnson
House Keeper at Tru By HiltonHouse Keeper at Tru By Hilton
Puree HillPuree Hill
General Manager at Aperture Hotels -Tru By Hilton StoughtonGeneral Manager at Aperture Hotels -Tru By Hilton Stoughton
KRUNAL TAILORKRUNAL TAILOR
General Manager at Tru By HiltonGeneral Manager at Tru By Hilton