Michael T Williams
Los Angeles
Summary
Dynamic professional with extensive experience at the Los Angeles Homeless Services Authority, excelling in team collaboration and resource management. Proven ability to develop partnerships and enhance programming, leveraging strong interpersonal skills and proficiency in Microsoft Office Suite to drive successful outcomes for clients. Committed to advocating for vulnerable populations with a client-centered approach.
Overview
11
11
years of professional experience
Work History
Homeless Engagement Team - (HET)
Los Angeles Homeless Services Authority
Los Angeles
05.2019 - Current
- Collaborated with team members and other agencies to aid homeless people in response to requests received and while performing outreach duties.
- Worked to identify and investigate homeless situations based on requests received.
- Supplied linkages to resources available for the homeless population.
- Maintained a comprehensive up-to-date resource base for homeless services and referrals.
- Maintained up to date Clarity (HMIS) Records for services provided to clients directly in the field.
- Collaborated with Senior staff to plan a daily schedule as well as interviewed and trained new HET Members for success in the field.
- Maintained professional relationships with offices of local government, and City and County Departments, represented LAHSA at community meetings and advocate for clients at CES and Case Conferencing meetings.
Career Services Assistant
Los Angeles Mission
Los Angeles
01.2018 - 02.2019
- Managed daily office operations for Career Services Department.
- Facilitated Orientation Induction Trainings.
- Created Case Management Systems as well as facilitated group discussions.
- Interacted with students, agencies, and council members on current curriculum, hosted Job Fair Events.
- Coordinated Occupational Outlook Assessments and assigned volunteers to daily tasks.
- Developed and launched pilot programs for the Skid Row to Work Initiative.
- Managed the growth and expansion of a new adult education and job skills program.
- Developed partnerships with local organizations to provide enhanced programming to ensure reliable client recruitment.
- Worked with local businesses to build a network of employer partners offering job opportunities for program graduates.
Contact Office Coordinator
Union Rescue Mission
Los Angeles
11.2014 - 08.2017
- Managed daily office operations, supervised intake.
- Conducted peer counseling on drug and alcohol issues.
- Addressed and resolved guest complaints and concerns, coordinated Red Badge Program.
- Participated in and conducted ongoing staff trainings, ensuring that staff are appropriately trained to be in compliance with state and federal confidentiality laws and HIPAA requirements.
- Responsible for motivating staff to interact with clients in a client-centered approach by ensuring that staff are trained in, and apply, motivational interviewing, harm reduction philosophy and Trauma-Informed Care communication.
Education
Certification - Synoptic Gospels
Global University
Los Angeles, CA02-2026
Certificate of Technical Studies - Mental Health Rehabilitation Technician
InterCoast Colleges
Burbank, CA01.2019
Science of Addiction - Substance Abuse
University of Missouri Online
Columbia01.2018
Certifications in Customer Service, Administrative Services and California STD/HIV Prevention - Business Administration, STD/HIV Prevention
San Bernardino Valley College
701 S. Mt. Vernon Ave., San Bernardino, CA 9241001.2014
Associate of Science - Substance Abuse/Addiction/Behavior Modification
InterCoast Colleges
Burbank, CA01.2012
Skills
- Administrative skills
- Written communication
- Verbal communication
- Presentation delivery
- Interpersonal abilities
- Critical thinking
- Team collaboration
- Leadership qualities
- Microsoft Office Suite
- Outlook proficiency
- Word processing
- Spreadsheet management
- Presentation software
References
Available upon request.
Timeline
Homeless Engagement Team - (HET)
Los Angeles Homeless Services Authority
05.2019 - Current
Career Services Assistant
Los Angeles Mission
01.2018 - 02.2019
Contact Office Coordinator
Union Rescue Mission
11.2014 - 08.2017
Certification - Synoptic Gospels
Global University
Certificate of Technical Studies - Mental Health Rehabilitation Technician
InterCoast Colleges
Science of Addiction - Substance Abuse
University of Missouri Online
Certifications in Customer Service, Administrative Services and California STD/HIV Prevention - Business Administration, STD/HIV Prevention
San Bernardino Valley College
Associate of Science - Substance Abuse/Addiction/Behavior Modification
InterCoast Colleges