Michael Williams

Oversee all communications within specifically assigned territories
Arrange for necessary repairs to restore service and schedules
Record and maintain files or records of customer requests, work or services performed, charges,expenses, inventory, or other dispatch information
Receive or prepare work orders
Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios
Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment

• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Facilitated communications between customers and field personnel to answer questions or resolve concerns.
• Answered phone calls and responded to customer emails.
• Assisted in resolving customer complaints and grievances.
• Monitored flow of paperwork and directed information to appropriate departments.
• Utilized dispatch software to enter customer orders, deliveries and receipts.

• Knowledge on still photography, high speed video, and common computer software.
• Troubleshoot and maintain Data Acquisition Equipment.
• Train subordinates on camera operations, and shop operating procedures
• Lead junior technicians in the support of a wide variety of test firing range programs.
• Responsible for the capture, editing, and creating of finished projects for still photography.
• Implement shop safety procedures.
• Work independently as well as within a group on tests including set-up and breakdown as well as other projects that arise.
• Responsible for set-up, testing, and breakdown of high speed systems.
• Fire Warden
• Responsible for coordinating and planning fire prevention to eliminate the cause of fire, prevent loss of life and property by fire, and to comply with the Occupational Safety and Health Administration’s (OSHA) standard on fire prevention.
• NLOS Firing Program Delta Junction, AK
• On two separate occasions I was included in a group that went to Delta Junction, Alaska to assist with the NLOS (Non Line Of Sight) firing program at CRTC (Cold Regions Test Center). We obtained the necessary results that the customer was looking for.
• Excalibur White Sands, NM
• I was sent to White Sands, New Mexico to assist with the Excalibur Firing Program. While there, we successfully fired the Excalibur weapon with great results for the customer.

• Knowledge of many different fence types including: wrought iron, chain-link, wood and temporary fence.
• Involved in the day to day business of the fence company including taking phone calls, depositing money, sending and receiving invoices and general shop maintenance.
• Responsible for the oversight of a crew of workers making sure that the job was completed in a satisfactory way and on time.
• Responsible for the selling of many fencing materials and fence jobs around the Yuma, Somerton, San Luis, Wellton areas.
• Responsible for the digging, setting, and stretching of different types of fence.