Michael Williams

• Organized recreational programs for diverse community groups, ensuring engaging and inclusive experiences.
• Assisted in the maintenance of facilities, promoting safety and cleanliness standards.
• Coordinated activities and events to foster social interaction among participants.
• Supported team in implementing new recreational initiatives, enhancing program offerings.
• Trained new staff on operational procedures, improving team efficiency and cohesion.
• Evaluated participant feedback to refine programming and address community needs effectively.
• Achieved high levels of participant retention by providing consistent support, encouragement, and motivation during activities.
• Collaborated with other staff members to develop engaging, age-appropriate programming for various groups.
• Provided exceptional customer service to parents, addressing any concerns or questions regarding program structure or scheduling.
• Monitored inventory levels of supplies needed for daily operations while submitting timely requests for replenishment when necessary.
• Assisted in training and mentoring new staff members, sharing valuable experiences and promoting a cohesive team environment.

• Services Offered:

-Commerical and Residential Concrete

-Landscaping

-Auto Detailing

-Pressure Washing

• Accomplishes multiple tasks within established timeframes.
• Onboarding of new employees with training.
• Develops and maintains relationships with customers and suppliers through account development.
• Cross-training of existing employees to maximize team agility and performance.
• Maximizes performance by monitoring daily activities and mentoring team members.
• Establishes and updates work schedules to account for changing staff levels and expected workloads.
• Applies customer feedback to develop process improvements and support long-term business needs.
• Assesses supplier quality to maintain tight cost controls and maximize business operational performance, increasing sales by 50%.

• Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
• Led complete review of operational cost and potentially wasteful practices, resulting in minimal cost increases as company business volumes grew 10%.
• Trained crew members on asphalt and seal coating standards as well as safety laws and requirements to optimize performance.
• Managed construction schedules to achieve adequate project labor coverage.
• Read plans and blueprints and communicated to workers.
• Put together estimates, specifications and other project documents.
• Verified completed projects met approved time, quality and cost estimates.
• Communicated daily with vendors to keep project fully operational.
• Held construction progress and regular status meetings with project team.
• Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
• Reviewed project scope, required materials and labor pricing to develop competitive bids.
• Consulted with clients to define objectives and develop scopes.
• Kept project on schedule and within budget while serving as project leader.
• Increased customer satisfaction ratings by resolving all issues professionally.

• Completed necessary reports and documentation to maintain thorough, accurate case records.
• Encouraged 80 to 100 youth clients to develop own activities and leadership skills through group discussions.
• Managed and led activities promoting growth in mental, emotional and educational areas.
• Accompanied youth clients to outside appointments such as therapy sessions, medical appointments and social outings.
• Educated potential participants on available services and processes to engage in program.

• Identified plans and resources required to meet project goals and objectives.
• Managed projects from procurement to commission.
• Developed and initiated projects, managed costs, and monitored performance.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
• Modified and directed project plans to meet organizational needs.
• Oversaw high profile projects for by planning, designing, and scheduling phases.
• Provided management for internal personnel, contractors and vendors.
• Identified, reviewed and applied policies and procedures.
• Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
• Reduced expenditures 30% by effectively negotiating vendor and service contracts to drive savings.