Michael Willie
Columbus,OH
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
Work History
Manager
Jason's Deli
01.2024 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved Staffing during busy periods
Food Service Supervisor
Jason's Deli
12.2022 - 01.2024
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Increased repeat business through exceptional customer service and attention to special dietary needs or requests.
- Ensured compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and customers alike.
- Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Food Delivery Driver
Jason's Deli
06.2021 - 12.2022
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Navigated efficiently through various routes for timely food deliveries.
- Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Increased repeat business by providing friendly and professional service to customers.
- Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
Parts Delivery Driver
Columbus Climate Control
12.2020 - 06.2021
- Safely navigated challenging road conditions and traffic patterns, minimizing delays in part deliveries.
- Improved route planning through the use of GPS technology, optimizing delivery times and reducing fuel consumption.
- Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.
- Maintained a clean driving record while adhering to all federal, state, and local transportation regulations.
- Ensured the security of parts in transit through vigilant monitoring of vehicle access points and cargo areas during stops or breaks.
- Reduced lost or damaged items through careful handling of parts during loading, transport, and unloading processes.
Education
High School Diploma -
Grandview High School
Grandview, OH05.2009
Skills
- Financial Management
- Staff Development
- Staff Management
- Verbal and written communication
- Staff Training and Development
- Complex Problem-Solving
- Team Leadership
- Customer Relationship Management (CRM)
- Customer Service
- Interpersonal Skills
- Effective Communication
- Relationship Building
- Professional and Courteous
Timeline
Manager
Jason's Deli
01.2024 - Current
Food Service Supervisor
Jason's Deli
12.2022 - 01.2024
Food Delivery Driver
Jason's Deli
06.2021 - 12.2022
Parts Delivery Driver
Columbus Climate Control
12.2020 - 06.2021
High School Diploma -
Grandview High School