Michael Wilson
Sales Representative
Louisville,KY
Summary
Results-driven professional with a proven track record in driving product sales and exceeding company targets. Expertise in identifying customer needs and recommending tailored merchandise solutions. Strong ability to build rapport and foster customer loyalty through exceptional service.
Overview
10
10
years of professional experience
Work History
Sales Representative
Sleep Outfitters
Louisville
04.2025 - Current
- Conducted hundreds of product demonstrations to showcase features and benefits effectively.
- Collaborated with marketing teams to create promotional materials and campaigns for ten different brand names in the mattress industry.
- Maintained accurate records of customer interactions in the CRM system.
Sales Professional/Merch. Installation Coordinator
Sleep Number
Louisville
05.2024 - Current
- Achieved a 50% close rate, generating an average of $120,000+ in monthly sales.
- Assisted 40–50 customers per week, providing tailored sleep solutions to maximize comfort and sales.
- Managed in-store merchandising and product placement, increasing customer engagement and boosting sales by 15%.
- Coordinated 10–15 installations per week, ensuring seamless scheduling and post-installation follow-ups.
Corporate HR & Benefits Coordinator
Jones Plastic And Engineering Company
Louisville
01.2022 - 05.2024
- Managed benefits administration and HR support for a workforce of 500+ employees across multiple locations.
- Processed and onboarded an average of 20–30 new hires per quarter, ensuring compliance with company policies.
- Handled 75+ employee inquiries per month, resolving benefits and HR-related issues efficiently.
- Assisted in reducing benefits enrollment errors by 25%, streamlining documentation and communication.
Human Resources Coordinator
Kenco Logistics
Jeffersonville
04.2021 - 01.2022
- Supported HR functions for a 300+ employee logistics facility, managing recruitment, onboarding, and compliance.
- Processed 15+ new hires per month, ensuring smooth orientation and paperwork completion.
- Reduced onboarding processing time by 30%, improving efficiency in HR workflows.
- Managed an average of 50 employee inquiries per month, ensuring workplace policy compliance.
Call Center Agent
Rue Gilt Groupe
Louisville
10.2018 - 04.2021
- Handled an average of 80–100 customer calls per day, providing support for order processing, returns, and account management.
- Maintained a 95%+ customer satisfaction rating, consistently resolving issues in under 5 minutes per call.
- Assisted in processing $10,000+ in customer orders daily, ensuring accuracy and efficiency.
Subcontractor Installation Technician
Time Warner Cable
Louisville
02.2017 - 10.2018
- Completed 4–6 residential installations per day, ensuring high-quality cable, internet, and home entertainment setups.
- Achieved a 98% first-time installation success rate, reducing follow-up visits and customer complaints.
- Provided technical support to 50+ customers per week, troubleshooting connection and equipment issues.
Residential & Commercial Installation Tech
Goodman Networks
New Albany
08.2015 - 02.2017
- Installed fiber-optic and broadband services for an average of 5–7 homes and businesses per day.
- Maintained a 97%+ on-time completion rate, ensuring adherence to project deadlines.
- Assisted in commercial installations for small businesses and office buildings, ensuring seamless network integration.
Education
Bachelor of Arts - Liberal Studies
University of Maine
Orono, METimeline
Sales Representative
Sleep Outfitters
04.2025 - Current
Sales Professional/Merch. Installation Coordinator
Sleep Number
05.2024 - Current
Corporate HR & Benefits Coordinator
Jones Plastic And Engineering Company
01.2022 - 05.2024
Human Resources Coordinator
Kenco Logistics
04.2021 - 01.2022
Call Center Agent
Rue Gilt Groupe
10.2018 - 04.2021
Subcontractor Installation Technician
Time Warner Cable
02.2017 - 10.2018
Residential & Commercial Installation Tech
Goodman Networks
08.2015 - 02.2017
Bachelor of Arts - Liberal Studies
University of Maine
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