Michael Wilson
Loudon,TN
Summary
Dynamic Production Supervisor at Malibu Boats with a proven track record in quality control and continuous improvement. Expert in training and mentoring teams, streamlining workflows, and implementing lean manufacturing principles, achieving significant waste reduction and enhanced operational efficiency. Committed to fostering a culture of safety and excellence in production environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Production Supervisor
Malibu Boats
01.2025 - Current
- Monitored equipment performance, coordinating maintenance to minimize downtime.
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
Customer Service Representative
Malibu Boats
07.2024 - 01.2025
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Managed customer inquiries across multiple channels, ensuring timely and accurate responses.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Improved relationships with East Coast US dealers for a better working relationship.
Production Supervisor
Cobalt Boats
01.2024 - 07.2024
- Oversaw daily production operations, ensuring adherence to safety and quality standards.
- Led team of operators, fostering collaboration and enhancing productivity.
- Implemented process improvements that increased efficiency in manufacturing workflows.
- Trained and mentored new employees on operational procedures and equipment use.
- Collaborated with engineering teams to optimize product design for manufacturability.
Production Supervisor
Malibu Boats
05.2015 - 12.2023
- Oversaw daily production operations, ensuring adherence to safety and quality standards.
- Led team training initiatives, enhancing workforce skills and operational efficiency.
- Streamlined production workflows, resulting in improved throughput and reduced downtime.
- Implemented lean manufacturing principles, driving waste reduction across processes.
- Coordinated cross-functional communication between departments to resolve production issues promptly.
Restaurant Waiter
O'Charley's Restaurant & Bar
03.2013 - 04.2015
- Provided exceptional customer service through attentive communication and prompt order delivery.
- Collaborated with kitchen staff to ensure accurate and timely food preparation.
- Trained new team members on menu items, service standards, and operational procedures.
- Monitored dining area for cleanliness and ensured compliance with health regulations.
Corrections Officer
Loudon County Sheriff's Office
10.2008 - 03.2013
- Supervised inmate activities, ensuring compliance with facility regulations and safety protocols.
- Conducted regular inspections of inmate living areas, maintaining security and order within the facility.
- Responded to emergencies, utilizing de-escalation techniques to manage conflicts effectively.
- Collaborated with multidisciplinary teams to develop and implement rehabilitation programs for inmates.
Assembly Line Worker
Malibu Boats
09.2006 - 09.2008
- Operated machinery to assemble products efficiently, ensuring quality standards met.
- Collaborated with team members to optimize assembly line processes, reducing downtime.
- Trained new employees on safety protocols and assembly procedures for consistent performance.
- Conducted regular inspections of assembled products to maintain high-quality output.
- Ensured compliance with safety regulations and maintained cleanliness in work areas.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
Education
Lenoir City High School
Lenoir City05-2005
Skills
- Quality control
- Continuous improvement
- Production management
- Training and mentoring
- Production targets
- Schedule management
- Process improvement
- Quality assurance
- Workflow optimization
- Standard operating procedures
- Waste reduction
Certification
- Malibu Advanced Electrical Training, Malibu Boats - January 25, 2024
- Certified 1st Aid responder, Malibu Boats - September 16, 2025
Timeline
Production Supervisor
Malibu Boats
01.2025 - Current
Customer Service Representative
Malibu Boats
07.2024 - 01.2025
Production Supervisor
Cobalt Boats
01.2024 - 07.2024
Production Supervisor
Malibu Boats
05.2015 - 12.2023
Restaurant Waiter
O'Charley's Restaurant & Bar
03.2013 - 04.2015
Corrections Officer
Loudon County Sheriff's Office
10.2008 - 03.2013
Assembly Line Worker
Malibu Boats
09.2006 - 09.2008
Lenoir City High School
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