Michael Wilson
Summary
Dynamic Food Service Assistant with a proven track record at Pohai Nani, enhancing customer satisfaction through exceptional service and effective communication. Skilled in food safety and order preparation, I fostered strong relationships with guests, accommodating dietary needs and driving increased referrals through enthusiastic engagement and meticulous attention to detail.
Overview
5
5
years of professional experience
Work History
Food Service Assistant
Pohai Nani
09.2020 - Current
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Cultivated warm relationships with regular customers.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
High School Diploma -
James B Castle
Kaneohe, HISkills
- Reliable food transportation
- Accurate portion control
- Food safety
- Order preparation
- Hospitality and accommodation
- Excellent customer service
- Delivery management
- Sanitation procedures
- Order taking
- Safe food handling
Timeline
Food Service Assistant
Pohai Nani
09.2020 - Current
High School Diploma -
James B Castle