MICHAEL WOJCIK

Maintain Gift card fixtures for Food Lion and Dollar Tree store locations. Responsibilities include straightening, replenishing and resetting product, communication with Management and completing location surveys.

• Supervised the daily work of staff to ensure work prioritization and quality.
• Mentored and coached team members to ensure successful performance.

• Implemented measures to reduce shrinkage associated with theft or mishandling of non-perishable goods.
• Evaluated current processes related to Non Perishable management and identified opportunities for improvement.
• Maintained accurate records of stock levels, pricing and other information related to non-perishables.
• Responsible for maintaining accurate CAO (computer assisted ordering) in Grocery, Frozen, Dairy and Health and Beauty Aid Departments.
• Also responsible for preparation to ensure the accuracy of Non Perishable inventory

• Mentored and trained new employees on company policies and procedures.
• Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
• Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
• Created nightly shift task lists to assign duties to each employee.
• Managed 20-25 employees in delivering smooth, productive night shift operations.
• Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
• Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.

• Created and maintained positive employee relations by building, leading, and developing quality retail team.
• Maintained accurate inventory levels by controlling damages and markdowns.

• Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance.
• Assisted customers with resolving service-related issues.
• Led customer service team to enhance operational efficiency and improve overall customer satisfaction.
• Fostered a positive team environment, promoting collaboration and high morale among customer service representatives.
• Coordinated with management to align customer service objectives with company goals, improving operational alignment.