MICHAEL WOLTER
Summerville,SC
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
28
28
years of professional experience
Work History
Ranch Manager
Sojourners Ranch And Community
11.2022 - 09.2023
- Performed repairs and preventive maintenance on equipment and property.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
- Tracked technical improvements to save on ranch overhead.
- Budgeted equipment purchases and regular repairs.
- Maintained ranch records and documentation.
- Completed structural inspections to determine maintenance requirements and organize repairs.
Lead Delivery Center Coach
EchoPark Automotive
07.2020 - 11.2022
- During my tenure I successfully opened two new delivery centers from start to finish, which included the hiring and training of the entire team on all dealership duties, to include sales, finance, funding and keeping
- CIT clean
- Reconcile backend gross daily to ensure we are surpassing monthly objectives and determine any areas of opportunity
- Handle guest questions and/or concerns quickly and cost effectively
- Inspect and complete quality check for incoming inventory to ensure vehicle is ready for delivery
- Coach and mentor team to ensure all teammates are able to run all aspects of the delivery center
- Conduct monthly meetings to discuss strengths and areas of opportunity
- Run daily meetings with multiple sites and train/coach as needed
- Maintain low chargebacks and keep policy to a minimum
- Follow up with guests from previous day purchases to ensure complete satisfaction
- Handle and verify trade evaluations
- Touch all deals to ensure we are maximizing every deal
- In this position I oversee all aspects of this site - Hiring, sales, finance, backend sales, funding/CIT, building issues/maintenance, pre-delivery videos, and celebrations.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
Sales Manager
Stokes Honda
06.2018 - 07.2020
- Meet customers early in the process to ensure the sales representative is following all the steps to the sale
- Go over numbers and close the deal while holding the most amount of profit possible
- Call customers daily to answer any questions and to get customers back in the door to complete the sale
- Perform one on ones with sales representatives to see what I can do to help them with any hot customers
- Handle any customer issues when necessary
- Walk the lot daily to check inventory and vehicle location.
Service Manager
Mt. Pleasant Chevrolet
05.2016 - 06.2018
- Train all service/parts staff to promote customer satisfaction
- Set department objectives that align with dealership objectives
- Hire, train and evaluate service/parts staff
- Maintain daily, monthly reports as required by dealership management
- Coordinate repairs and maintenance of all service equipment
- Make sure the customer service experience meets dealership expectations
- Ensure the service staff is kept up to date on technical issues and up to date on all products
- Oversee used vehicle reconditioning and meet time to frontline guidelines
- Work cooperatively with the sales department
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
Finance Manager
Mt Pleasant Chevrolet
08.2013 - 05.2016
- Offer vehicle financing and insurance to customers and provide them with a thorough explanation of aftermarket products and extended warranties, as well as complete explanation of manufacturer and dealership service procedures and policies
- Seek new lending institutions and maintain good working relationships to secure ss financing and leasing deals accurately to secure approval through financial sources by complying with the proper federal, state and corporate laws
- Train and provide the sales team with information on finance and lease programs and the benefits of the dealership’s financing and extended service programs.competitive interest rates and financing programs
Store Manager
Goodyear
10.2010 - 04.2013
- Was promoted from Service Advisor to Service Manager within months and doubled sales in the Mt.Pleasant location
- Within six months, was promoted to Store Manager in West Ashley and more than doubled sales in that location
- Maintained and exceeded sales, units and profit targets as outlined in the Annual Operating Plan established for the location
- Responsible for protecting the assets of the company by managing all functions within the store
- Coached, and directed store associates to ensure optimal store performance
- Held associates accountable for job responsibilities, process execution, and provided training and development as needed
- Worked to ensure all customers were satisfied in all areas of sales and service
- Set clear expectations, conducted meetings and communicated regularly with associates on customer satisfaction, safety, sales and profit goals and policy and procedures compliance
- Completed store inventory quarterly to ensure the proper inventory was ordered and maintained in order to complete necessary work in a timely manner for all customers.
Infantry
United States Army
01.1996 - 01.2000
Education
High School Diploma -
Potomac High School
Dumfries, VA06.1994
Skills
- Customer Satisfaction
- Customer Relationship Development
- Deal Structuring
- Verbal and Written Communication
- Customer Financing
- Lender Relationships
- Deal Negotiations
- Performance Review
- Area of Expertise Sales
- Sales Process Development
- Staff Training
- Loan Processing
- KPI Management
- Corrective Actions
Timeline
Ranch Manager
Sojourners Ranch And Community
11.2022 - 09.2023
Lead Delivery Center Coach
EchoPark Automotive
07.2020 - 11.2022
Sales Manager
Stokes Honda
06.2018 - 07.2020
Service Manager
Mt. Pleasant Chevrolet
05.2016 - 06.2018
Finance Manager
Mt Pleasant Chevrolet
08.2013 - 05.2016
Store Manager
Goodyear
10.2010 - 04.2013
Infantry
United States Army
01.1996 - 01.2000
High School Diploma -
Potomac High School
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