- Enjoy participating in [activity] for overall physical and mental well-being
- Strategy Games
- Reading
- Watching Movies and TV Shows
- Gardening
- Music
- Historical Exploration
Michael Wright
Missouri City,TX
Summary
Dynamic Store Manager at Spencer Gifts with a proven track record in enhancing customer satisfaction and team performance. Expert in inventory control and staff training, fostering a culture of effective communication and problem resolution. Adept at multitasking in fast-paced environments, driving operational excellence and maintaining strong customer relations.
Overview
18
18
years of professional experience
Work History
Store Manager
Spencer Gifts
01.2007 - 04.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
Associate of Applied Science - Computer Networking
Lamar Institute of Technology
Beaumont, TX12-2003
Skills
- Customer service
- Effective problem resolution
- Customer relations
- Multitasking and organization
- Customer service management
- Store operations
- Training and mentoring
- Team leadership
- Outstanding communication skills
Interests
Timeline
Store Manager
Spencer Gifts
01.2007 - 04.2025
Associate of Applied Science - Computer Networking
Lamar Institute of Technology
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