Summary
Overview
Work History
Education
Accomplishments
Certification
Timeline
Generic

Michael Wright

Tampa,FL

Summary

Dynamic Sr. Customer Success Account Manager at Microsoft with a proven track record in account management and client relations. Successfully managed a $50M portfolio, driving customer satisfaction and strategic planning initiatives. Expert in Azure solutions, fostering growth and resolving complex issues to enhance enterprise adoption and renewals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sr. Customer Success Account Manager

Microsoft
03.2022 - Current
  • Manage a $50M portfolio of enterprise public sector accounts, ensuring successful onboarding, adoption, and renewal of Microsoft services, support, and products.
  • Collaborate with Sales, Product, and Support teams to deliver tailored solutions and drive customer outcomes across Azure, Security, and AI.
  • Lead quarterly business reviews (QBRs) and monthly consumption sessions with executive stakeholders.
  • Resolve complex issues and support escalations, maintaining high customer satisfaction scores.
  • Appointed Azure Lead for the Southeast SLED team, driving pipeline growth, resolving technical blockers, and mentoring junior CSAM's.

Microsoft Client Solutions Manager

Tech Data
01.2020 - 03.2022
  • Enabled Microsoft Cloud adoption by onboarding 100 customers a year while supporting existing CSP partners across Modern Work, Azure, and Dynamics.
  • Collaborated cross-functionally to deliver partner enablement, go-to-market strategies, and solution alignment.
  • Acted as a trusted advisor to partners, optimizing Microsoft program engagement and driving business growth.

Azure Specialist

Tech Data
09.2018 - 01.2020
  • Guided partners and customers through Azure solution design, deployment, and modernization across infrastructure workloads.
  • Grew a book of business to $30M a year.
  • Delivered technical enablement and pre-sales support to drive Azure adoption, including migrations.
  • Collaborated with cross-functional teams to identify opportunities, remove deployment roadblocks, and accelerate digital transformation initiatives

Education

Bachelor of Arts - Political Science

Florida State University
Tallahassee, FL
08-2018

Accomplishments

  • Microsoft Living our Culture Award - Make It Happen
  • 100% Attainment Award (FY20, 21, 23, 24, 25)
  • FY20 Center of Excellence - Tech Data

Certification

  • Microsoft Teams Administrator (MS-700)
  • Azure AI Fundamentals (AI-900)
  • Azure Data Fundamentals (DP-900)
  • Dynamics 365 Fundamentals (MB-901)
  • Microsoft 365 Certified: Fundamentals (MS-900)
  • Microsoft Certified: Azure Fundamentals (AZ-900)

Timeline

Sr. Customer Success Account Manager

Microsoft
03.2022 - Current

Microsoft Client Solutions Manager

Tech Data
01.2020 - 03.2022

Azure Specialist

Tech Data
09.2018 - 01.2020

Bachelor of Arts - Political Science

Florida State University

Similar Profiles

CREATE PROFILE