Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Wurstner

Rochester,NY

Summary

Results-driven manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes.

Overview

20
20
years of professional experience

Work History

Sales Representative

Paychex Inc
Rochester, NY
05.2022 - Current
  • Developed strong relationships with clients to enhance customer satisfaction and retention.
  • Collaborated with cross-functional teams to streamline processes and improve sales strategy effectiveness.
  • Utilized CRM software to track leads, manage customer interactions, and analyze sales performance metrics.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Area Director

IHOP
04.2019 - 11.2021
  • Plan, coordinate and manage all business operations to achieve corporate goals
  • Develop and implement business plan for profitability.
  • Manage administrative, logistical, human resources, and accounting services to support company operations.

General Manager

Uno Chicago Grill
08.2014 - 04.2019
  • Initiated a culture of excellence and accountability which generated improved sales and guest satisfaction resulting in 2016 Overall Sales Growth Award.
  • Coached and Developed management personnel to achieve P&L objectives.
  • Created additional revenue streams through local store marketing, working with non-profits organizations, and community involvement.

Assistant General Manager

Uno Chicago Grill
04.2006 - 01.2014
  • Successfully managed all departments of the restaurant. Directly in charge of 30-45 employees.
  • Experienced in interviewing, hiring/terminating process. Budget Management.
  • Maintained Food and Beverage costs.
  • Experienced in weekly Inventory counts.
  • Labor Management.
  • Responsible for building community and guest relations.

Education

Bachelor of Science - Business Management

College at Brockport
Brockport, NY

Associate of Science - Business Management

Bryant and Stratton
Henrietta, NY

Skills

  • Interpersonal communication skills
  • Relationship building
  • Sales expertise
  • Objection handling
  • CRM proficiency

Timeline

Sales Representative

Paychex Inc
05.2022 - Current

Area Director

IHOP
04.2019 - 11.2021

General Manager

Uno Chicago Grill
08.2014 - 04.2019

Assistant General Manager

Uno Chicago Grill
04.2006 - 01.2014

Associate of Science - Business Management

Bryant and Stratton

Bachelor of Science - Business Management

College at Brockport