Michael Yohannes
3789 Shade Oak Ct. Carmel,IN
Summary
Pharmacy professional with 10+ years of experience in optimizing operations and developing workforce capabilities. Proven track record in enhancing patient care and service quality through effective communication and adaptability. Recognized for implementing strategies that drive operational efficiency and improve service delivery.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
CVS Health
Indianapolis, Indiana
10.2020 - Current
- Oversaw daily pharmacy operations, ensuring regulatory compliance and operational efficiency.
- Supervised and trained pharmacy staff on best practices to enhance service quality.
- Coordinated medication inventory, optimizing supply chain processes for increased efficiency.
- Evaluated performance metrics, identifying opportunities for process improvements.
- Maintained high customer service standards by addressing inquiries and complaints promptly.
- Recruited and trained pharmacy technicians, fostering a skilled workforce.
- Compiled monthly reports on sales, inventory levels, and customer satisfaction metrics for management review.
- Collaborated with healthcare providers to improve patient care services.
Staff Pharmacist
CVS Health
Indianapolis, Indiana
07.2013 - 10.2020
- Accurately dispensed medications to patients while ensuring efficiency.
- Reviewed prescriptions for drug interactions and allergies to enhance patient safety.
- Counseled patients on medication usage, side effects, and potential interactions.
- Managed inventory levels to maintain adequate medication availability.
- Supervised pharmacy technicians in daily operations and task execution.
- Collaborated with healthcare professionals to optimize overall patient care.
- Ensured compliance with established policies during prescription filling and dispensing.
Pharmacist Intern
CVS Health
Indianapolis, IN
02.2010 - 07.2013
- Counseled patients on drug therapies to ensure safe medication use.
- Advised on potential drug interactions, side effects, and dosing schedules.
- Educated patients regarding over-the-counter medication selection and storage.
- Collaborated with healthcare providers to prevent harmful drug interactions.
- Assisted pharmacists in verifying prescription accuracy and safety.
- Communicated effectively with patients about medication usage and requirements.
- Provided guidance on proper use of medical equipment.
- Optimized patient care plans through collaboration with healthcare professionals.
Pharmacy Technician
CVS Pharmacy
Indianapolis, Indiana
07.2007 - 02.2010
- Supported pharmacists in preparing prescriptions and dispensing medications accurately.
- Managed inventory by tracking stock levels and ordering supplies as needed.
- Processed insurance claims to expedite reimbursement for medications.
- Maintained cleanliness of pharmacy and organized work areas for efficiency.
- Provided customer service by addressing inquiries and resolving concerns promptly.
- Prepared medications through counting, pouring, labeling, and verifying doses.
- Collaborated with technicians and pharmacists to prioritize orders effectively.
- Entered data for patient profiles, billing information, and prescriptions into pharmacy software.
Education
Bachelor of Pharmacy -
Purdue University
West Lafayette, IN05.2001
Skills
- Ability to work under pressure
- Time management
- Self motivated
- Adaptability
- Effective communication skill
Certification
- Pharmacist - Indiana Licence No. 26025166A
- Immunization Delivery Certificate
- Basic Life Support - American Red cross (Valid until 05/08/2026)
Timeline
Pharmacy Manager
CVS Health
10.2020 - Current
Staff Pharmacist
CVS Health
07.2013 - 10.2020
Pharmacist Intern
CVS Health
02.2010 - 07.2013
Pharmacy Technician
CVS Pharmacy
07.2007 - 02.2010
Bachelor of Pharmacy -
Purdue University