Cherish Moore
Vidor,TX
Summary
Proficient customer service support with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.
Overview
9
9
years of professional experience
Work History
Baker
The Avenue Coffee And Cafe
09.2023 - Current
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
Office Manager
The Art Studio, Inc
08.2022 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Controlled finances to lower costs and keep business operating within budget.
Cashier
1701 Barbecue
08.2020 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Server
Chaba Thai Bistro
11.2014 - 07.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Event Coordinator
Down To Earth
02.2017 - 02.2019
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Consulted with customers to determine objectives and requirements for events.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
Education
Bachelor of Science - Nutrition Sciences
Lamar University
Beaumont, TXDiploma - Baking And Pastry Arts
Auguste Escoffier School of Culinary Arts
Boulder, CO10.2023
High School Diploma -
Lumberton High School
Lumberton, TX05.2007
Skills
- Contract Administration
- Compliance Monitoring
- Data Entry
- Customer Service
- Office Management
- Documentation and Control
- Complaint Resolution
- Report Generation
- Service Recommendations
- Customer Support
- Information Security
Timeline
Baker
The Avenue Coffee And Cafe
09.2023 - Current
Office Manager
The Art Studio, Inc
08.2022 - Current
Cashier
1701 Barbecue
08.2020 - 08.2023
Event Coordinator
Down To Earth
02.2017 - 02.2019
Server
Chaba Thai Bistro
11.2014 - 07.2020
Bachelor of Science - Nutrition Sciences
Lamar University
Diploma - Baking And Pastry Arts
Auguste Escoffier School of Culinary Arts
High School Diploma -
Lumberton High School
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