Michael York
Pewaukee,WI
Summary
Strong leader and problem-solver dedicated to streamlining operations to enhance employee performance, bolster business fluidity, and positively impact company success.
Overview
7
7
years of professional experience
Work History
Branch Rental Manager
Enterprise Rent-A-Car
02.2021 - Current
- Manage efforts of employees in providing high level of customer service, including management of the rental counter, customer flow, telephone service, and training by example
- Execute sales and marketing initiatives to increase revenue
- Supervise, mentor, train, coach, evaluate, and develop staff
- Develop, plan, and effectively participate in branch sales and marketing efforts to increase and improve business
- Partner with outside sales to identify growth opportunities
- Evaluate fleet mix, utilization, and maintenance
General Merchandise Team Member
Target
09.2019 - 12.2020
- Managed presentation of goods for guest convenience
- Managed and audited stock room inventory to enhance quality and efficiency of store tasks
- Covered analytics of section success
Information Desk Manager
Carthage College Hedberg Library
08.2017 - 05.2019
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Bachelor of Arts - English
Carthage College
Kenosha, WI06.2019
Skills
- Strategic Vision
- Employee Performance Evaluations
- Fleet Growth
- Inventory Accuracy
- Customer Satisfaction
- Branch Operations
- Performance Appraisal
- Business Marketing
- Diversity, Equity, and Inclusion
- Improvement Plans
- Verbal and Written Communication
- Project Management
Timeline
Branch Rental Manager
Enterprise Rent-A-Car
02.2021 - Current
General Merchandise Team Member
Target
09.2019 - 12.2020
Information Desk Manager
Carthage College Hedberg Library
08.2017 - 05.2019
Bachelor of Arts - English
Carthage College
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