ZACHARY B. SKINNER
Hollywood,FL
Summary
Dependable operations manager with strong conflict management and organizational skills. Well-versed in employee development and top-quality customer service. Ability to handle multiple projects simultaneously with a high degree of accuracy. Enthusiastic about positively impacting business operations by maximizing customer satisfaction.
Overview
8
8
years of professional experience
Work History
Branch Rental Manager
Enterprise Holdings
05.2019 - Current
- Developed overall branch fleet and relationship development strategy. Lead to 21% growth in fleet
- Manage branch operations and supervise/mentor management team. 3 Level 2 promotions in last 6 months
- Achieved 92 ESQI well above company average ESQI 84 (customer service survey score) 6 month average
- Mentor, train, coach, evaluate, motivate and develop staff. Mentored 18 management trainees leading all to assistant manager promotions
- Resolved customer disputes to maintain positive relationships and increase customer base
Sales Consultant
Cozy Cove Marina
05.2016 - 05.2019
- Generated sales in excess of 1.25 million beating monthly and yearly sales goals set forth by company management.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases. Leading to 18% increase in total invoice sale
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base. Doubling call volume over the fiscal year
Executive Intern
Jetscape Aircraft Leasing
05.2015 - 09.2015
- Developed marketing reports for perspective airline leases noting business climates in those regions or countries. Increased proposal efficiency by 50%
- Line service/ Customer Service for Jetscape Services Fixed-Based Operation (FBO) at FLL airport. 25 Aircraft per day.
Education
Bachelor of Science - Business Management
University of Central Florida
05.2016
Skills
- Strategic Vision
- Operational Efficiency
- Professional Relationships
- Excellent Problem-Solving Skills
- Effective Customer Communication
- Budgeting and forecasting
- Risk analysis and management
- Management information systems
Timeline
Branch Rental Manager
Enterprise Holdings
05.2019 - Current
Sales Consultant
Cozy Cove Marina
05.2016 - 05.2019
Executive Intern
Jetscape Aircraft Leasing
05.2015 - 09.2015
Bachelor of Science - Business Management
University of Central Florida
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