MICHAEL YORKE
Austin,TX
Summary
Dedicated to provide the best work service for Southwest Airlines to increase revenue, provide outstanding customer to see a leadership career internal within the company.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Route Sales Representative
Ready Refresh Water
07.2022 - 07.2023
- Monitored market trends to identify new sales opportunities and inform future marketing strategies.
- Negotiated contracts with clients, securing profitable long-term agreements for the company.
- Optimized delivery schedules to minimize travel time while maintaining a high level of customer service.
Luxury Motorcoach Operator
Vonlane
08.2021 - 07.2023
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
- Improved route efficiency by consistently reviewing and adjusting routes based on traffic patterns and customer feedback.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
City Bus Operator
Capitol Metro
05.2019 - 08.2021
- Improved passenger satisfaction by maintaining punctuality and adhering to established bus schedules.
- Enhanced safety measures by conducting regular vehicle inspections before daily operations.
- Assisted passengers with disabilities, ensuring proper use of accessibility equipment for a comfortable travel experience.
- Reduced route-based complaints by promptly addressing and resolving passenger concerns and inquiries.
Operations Agent/ Ground Security Coordinator
Southwest Airlines
09.2015 - 05.2019
- Responsible for the safe calculation of aircraft weight and balance, which includes keeping track of number of passengers, commodities and fuel aboard before each departures / arrivals
- Preplan daily /assigned flights by following company and security guidelines to meet and succeed company's goals to increase revenue and insure the safety of each assign aircraft, passengers and staff
- Provide help when necessary to other staff members in other operational departments to insure full customer satisfaction.
Security Supervisor/ Life Safety Advisor
Noble Entertainment Security
10.2010 - 09.2015
- Provide limited logistical support in regards to security for the client
- Execute basic security functions such as perimeter and access control, identification procedures, command post operations, patrolling, secure assets/property and post standing duties
- Coordinate movements and logistics to support the client's itinerary
- Execute proactive measures to insure the safety of the client, and the collection of applicable information and intelligence, counter-surveillance.
Lead Generator I Sales Advisor
Home Depot
01.2012 - 02.2013
- Qualifying leads based on factors such as the prospect's budget and requirements and passing it along to the Home depot at home service sales team
- Attending client meetings and updating sales lead activity and contact information as needed
- Provide Outstanding customer service by helping new or existing customers who either calls or enter any Home depot's retail location and notify them of our at home service.
Auxiliary Police Officer (Volunteer)
NYPD Auxiliary Unit
01.2009 - 01.2011
- Assist the community's police precincts and departments in non-enforcement and non-hazardous duties
- Direct traffic flow or reroute traffic in during emergencies
- Helping NYPD officers by control large crowds during events or emergencies
- Take part in other police work that preserves peace and order, prevents crime and protects life and property, as instructed by the local police department.
Sales Consultant
Nissan Hilltop
08.2007 - 02.2008
- Show vehicles to customers who visit the car dealership
- Demonstrate the features and benefits of vehicles
- Answer Questions of the customers and assist them In every aspect of buying an automobile.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
Auto Sale Consultant
Sansone Nissan Route 1
05.2006 - 08.2007
- Discuss Customer’s needs and advised them on the most suitable vehicle
- Maintain sales goal as required by the dealership standard
- Arrange test-drives for qualified or potential buyer
- Work out finance arrangements, which may include cash payments or a car loan.
Floor Planning Coordinator
Bloomingdale Department
10.2003 - 05.2006
- Compared merchandise invoices to items actually received to ensure that shipments are correct
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise
- Took inventory and examined merchandise to identify items to be reordered or replenished.
Messenger/Mail clerk
Olympic Courier
02.2001 - 10.2003
- Make regular stops at various sites for pick-up and delivery
- Use computerized systems in the performance of the job
- Fill in on sorting incoming mail and preparing mail for delivery, as required.
Education
Liberal ArtsCriminology
New York City of Technology
01.2005
Skills
- Skilled in guarding, patrolling and monitoring premises and large crowds of people
- Executive Protection
- Armed Security Service
- Access controller
- Customer Service
- Aviation services
- Sales and Coordinating
- Airport Vehicle Operator
- Airport Jet Bridge certified
- Municipal city Transit bus operator
Certification
- Airport Security /TSA basic training terrorism awareness
- 8Hr Pre-Assignment Training Course
- 16Hr ORT Training Course NYS
- 4 Hr-Firearm Training NYS
- NYS Fire Guard License from the New York City Fire Department
- The National Rifle Association of America Basic Pistol Course
- State of New York Basic Course for Part -Time Peace Officers
- Texas CDL B Class licenses - Passenger Endorsement
Additional Education
University of the State of New York, GED diploma, Brooklyn, NY, 2005
Timeline
Route Sales Representative
Ready Refresh Water
07.2022 - 07.2023
Luxury Motorcoach Operator
Vonlane
08.2021 - 07.2023
City Bus Operator
Capitol Metro
05.2019 - 08.2021
Operations Agent/ Ground Security Coordinator
Southwest Airlines
09.2015 - 05.2019
Lead Generator I Sales Advisor
Home Depot
01.2012 - 02.2013
Security Supervisor/ Life Safety Advisor
Noble Entertainment Security
10.2010 - 09.2015
Auxiliary Police Officer (Volunteer)
NYPD Auxiliary Unit
01.2009 - 01.2011
Sales Consultant
Nissan Hilltop
08.2007 - 02.2008
Auto Sale Consultant
Sansone Nissan Route 1
05.2006 - 08.2007
Floor Planning Coordinator
Bloomingdale Department
10.2003 - 05.2006
Messenger/Mail clerk
Olympic Courier
02.2001 - 10.2003
Liberal ArtsCriminology
New York City of Technology
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