Michael Young
Summary
Committed and hardworking retail worker with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Detail-oriented, organized and meticulous employee.
Overview
7
7
years of professional experience
Work History
Photographer
Manheim
10.2023 - Current
- Capture and process electronic images of vehicles
- Upload all pictures associated with electronic condition reports and verify the quality and accuracy of each photograph
- Maintain knowledge of Digital Quality image website
- Re-image or request re-imaging of any substandard images
- process vehicles through the photo booth following available standard operations procedures if location is so equipped
- visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such
- perform other duties assigned by manager
Assistant Manager
GameStop
10.2019 - 10.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Ensure the store is clean, well organized, and properly merchandised at all times
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Answered questions and assisted with product selection, purchases, and returns.
- Assisted in recruiting, hiring and training of team members.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- closed and opened store
- Ensured that all policies, procedures and controls are followed.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Assistant Manager
Cactus Car Wash
06.2017 - 10.2019
- Lead a team of skilled car wash technicians to ensure that every vehicle that passed through received the highest level of care and attention
- Developed and implemented new wash procedures and techniques to keep our wash ahead of the competition
- Maintained equipment and kept the wash running at peak efficiency
- managed the inventory of wash supplies and ensure that all products are properly stocked and utilized
- Developed and maintained relationships with customers, and implemented customer service customer service policies to ensure maximum satisfaction
- Managed the wash's finances and budget, and ensured profitabilty
Education
High School Diploma -
Wheeler High School
Marietta, GA05.2013
Skills
- Sales expertise
- Workflow Management
- Decision-Making
- Relationship Building
- Merchandise Restocking
- Cash Management
- Organizational abilities
Timeline
Photographer
Manheim
10.2023 - Current
Assistant Manager
GameStop
10.2019 - 10.2023
Assistant Manager
Cactus Car Wash
06.2017 - 10.2019
High School Diploma -
Wheeler High School