Summary
Overview
Work History
Education
Skills
Timeline
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Michael Zaki

East Brunswick,NJ

Summary

To help clients in establishing a strong computer network systems for smooth and fast communication by using my skills to assess, design, plan, and configure network systems.

Overview

29
29
years of professional experience

Work History

Geller & Company

02.1998 - 10.2020
  • Charged with building, configuring, installing, managing, and monitoring networking and IP telephony infrastructure-related hardware and software
  • Streamlined the process of troubleshooting and monitoring LAN/WAN activities, leading to an improvement in up-time of 27%
  • Improved the response time to incoming incident response tickets by 15% through an automated process that assigns a ticket to qualified network engineers
  • Built out technical documentation for processes and infrastructure, leading to a 2-day reduction in on-boarding for new engineers
  • Led weekly “lunch and learn” sessions to instruct 15 other engineers on best practices around switching, routing, DNS, and IP addressing
  • Worked with the leadership team to improve wired and wireless network infrastructure, resulting in uptime of 99.99%
  • Drove operational improvements, increasing network efficiency and productivity by 11% year-over-year
  • Led the expansion of the network into 10 new European countries
  • Reviewed, audited, and on-boarded 25 external vendors into the network to handle billions of concurrent network requests
  • Led a team of 2 full-time employees and 1 contractor
  • Implemented regular alerting and monitoring of network performance, which reduced network downtime by 11%
  • Worked with 17 new clients to build robust firewalls.

Network Technician

Phillip Technology
12.1999 - 01.2019
  • Monitoring and supporting the company's network security and data center networks
  • Troubleshooting, creating, and updating firewall policies
  • Creating, implementing, and maintaining network documentation
  • Designing and directing system configuration and installation to accommodate network needs of employees
  • Optimizing network performance by updating hardware and software from time to time
  • Providing cost and labor estimation for network expansion projects
  • Maintaining records of hardware and software used in network systems.

Lexington Pharmacy technician

01.1992 - 02.1998
  • Label and assist the help the pharmacy and sticker the labels bottle and data of customer on computer

Field Technician Lap Support

DeVry University
03.1995 - 10.1997
  • Connected work stations limited to the office area and across the city
  • Installed new software and hardware and set up user accounts and passwords
  • Ensured total security of the network systems, including the internet
  • Installed anti virus software and fixed network faults
  • Repair Toner and Download driver Network to Server to Mainframe
  • Modem and Switch all Workstation of Desktop Computer
  • Planned and implemented procedures necessary for future development
  • Proactively develops customer relationships by listening to, understanding & anticipating and providing problem-solving solutions to customers
  • Interact with Computers to analyze/diagnose problems, update and solve problems on office equipment
  • Use company provided phone to submit and receive live data pertinent to service calls
  • Work closely with clients during implementation of new business, to ensure smooth ramp up of business
  • Assisted in maintenance of servers and serve clusters.

Education

Diploma Degree in Pharmacy Technology -

Asworth University

Associate Degree in Computer Information System -

Asworth University
10.2008

Diploma Degree in Computer & Electronic Technology -

DeVry University
10.1997

Skills

  • Strong experience in configuring, monitoring, and supporting advanced network switches
  • Device Networking/Faxing/scanning features
  • Extensive knowledge of Microsoft server and Cisco networking devices
  • Experience with Cisco ASA Firewall and NEC VoIP solutions
  • Comprehensive knowledge of SNMP, NetFlow, and Syslog
  • Excellent analytical, leadership, and organizational skills
  • Strong attention to detail with ability to work in a team environment
  • Ability to support multiple Copier / Printer / Multi-Function Device’s
  • Ability to support varied hours of operations
  • Prior industry knowledge preferred on Copiers, Printers, Fax machines and Scanners
  • Knowledgeable in Computers and Electronics
  • Dependable, Highly-motivated and a Critical thinker
  • Organized and Self Motivated
  • Superior interpersonal skills
  • Ability to handle multiple tasks at any given time
  • Ability to act independently and use discretionary judgment
  • Active listener, Complex problem solver with good communication skills
  • Field Service experience as a Copier/Printer/MFD Customer Service Engineer (applicable devices; office, production, color) OR Authorized Service provider (can be Xerox or non-Xerox type products;)

Timeline

Network Technician

Phillip Technology
12.1999 - 01.2019

Geller & Company

02.1998 - 10.2020

Field Technician Lap Support

DeVry University
03.1995 - 10.1997

Lexington Pharmacy technician

01.1992 - 02.1998

Associate Degree in Computer Information System -

Asworth University

Diploma Degree in Computer & Electronic Technology -

DeVry University

Diploma Degree in Pharmacy Technology -

Asworth University

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Michael Zaki