Michael Zavala
Houston,TX
Summary
Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent multitasking and prioritization skills. Conversational abilities in Spanish.Physically fit, hardworking and great at changing gears quickly to handle new task while offering every customer a positive experience, assisting with sales and restocking shelves. Good teamwork, problem-solving and listening skills.
Overview
9
9
years of professional experience
Work History
Overnight Stocker
Walmart
Houston, TX
03.2022 - 03.2024
- Read orders to verify attributes and quantities of merchandise.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Operated electric pallet jack and pallet jack to transport heavy loads.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Reported any suspicious activity or theft immediately to supervisors.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Built displays for special promotions, sales events and seasonal items as directed by supervisor.
- Assisted customers with product, promotion and policy information.
- Identified and quickly handled spill clean-up.
- Checked expiration dates on all food items to ensure quality control standards were met.
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
- Restocked shelves according to plan-o-grams set up by management team.
- Observed strict safety measures while stocking shelves to prevent falls and mishaps.
- Assessed floor displays to restock merchandise.
- Followed instructions to properly arrange merchandise items.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Overnight Stocker
HEB
Houston , TX
09.2019 - 03.2021
- Organized shelves, racks and bins to ensure product availability.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Received and stocked merchandise in a timely manner.
- Picked up boxes and related trash from sales floor.
- Checked shelves in department to determine replenishment needs.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Pulled items from stock using lift equipment and added to shelves or bins.
- Checked expiration dates on all food items to ensure quality control standards were met.
- Used proper case cutting techniques to cut and sort stock loads.
- Followed proper procedure when dealing with hazardous materials such as chemicals or cleaning supplies.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Encouraged teamwork through strong communication and interpersonal skills.
- Maintained positive environment dedicated to teamwork and performance.
Stocker
Home Depot
Houston, TX
06.2019 - 09.2019
- Stocked shelves with newly arrived products.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Replenished items to maintain stock availability.
- Organized storage areas for efficient use of space.
- Unloaded incoming shipments and placed items onto designated pallets or shelves.
- Handled packages safely while unloading and transporting.
- Followed all safety regulations when handling heavy materials.
- Utilized material handling equipment including forklifts, hand trucks, and pallet jacks.
- Transported goods between storage areas utilizing wheeled carts or dollies safely and efficiently.
Warehouse Worker
Houston Avacado
Houston, TX
08.2018 - 02.2019
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Examined packages and goods for damage and notified vendors of replacement needs.
Cashier
Burger King
Houston, TX
08.2015 - 09.2016
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Greeted customers upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Education
High School Diploma -
Heights High School
Houston, TX05-2017
Skills
- Customer Service
- Teamwork
- Attention to Detail
- Organization
- Critical Thinking
- Interpersonal Skills
- Communication
- Adaptability
- Creativity
Timeline
Overnight Stocker
Walmart
03.2022 - 03.2024
Overnight Stocker
HEB
09.2019 - 03.2021
Stocker
Home Depot
06.2019 - 09.2019
Warehouse Worker
Houston Avacado
08.2018 - 02.2019
Cashier
Burger King
08.2015 - 09.2016
High School Diploma -
Heights High School