Summary
Overview
Work History
Education
Skills
LANGUAGES
STUDENT ORGANIZATION INVOLVEMENT
Timeline
Generic

Michael Zayas

Austin

Summary

Since my Freshman year of College I have been Bussing, Hosting, and Running food. It has helped with my communication and teamwork skills. Everyday I strive to get better at what I do in hopes of achieving top customer service. I hope to take these skills to a job which I can best serve those I work for within any path my Political Science degree can assist.

Overview

4
4
years of professional experience

Work History

Host/Busser/Food Runner

Pluckers Wing Bar
09.2024 - Current
  • Greeted and seated guests, ensuring a welcoming atmosphere.
  • Managed reservation system, optimizing table turnover and guest flow.
  • Handled guest inquiries and complaints, maintaining high satisfaction levels.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Host/Busser

Texas Roadhouse
06.2021 - 07.2024
  • Greeted and seated guests promptly, ensuring positive first impressions.
  • Managed waitlists efficiently, optimizing table turnover rates during peak hours.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Assisted waitstaff in delivering food and beverages efficiently during peak hours.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

Education

Bachelor of Arts (BA) - Political Science

Texas State University
San Marcos, TX
05.2024

Skills

  • Communication
  • Teamwork
  • Customer service
  • Team collaboration
  • Effective time management
  • Team player mentality
  • Cleaning and sanitizing
  • Table bussing
  • Cleanliness maintenance
  • Food running

LANGUAGES

English
French

STUDENT ORGANIZATION INVOLVEMENT

  • Texas State Hispanic Business Student Association (HBSA)
  • Fall 2020 - Spring 2024
  • I had joined HBSA in the spring of 2022 because I wanted to be in a student organization that was semi-professional. During my time in HBSA, I had learned many skills that are necessary in the professional world such as how to cooperate and network. Being in HBSA made me more focused on my goals and what I wanted to do in life.
  • Texas State Wake Team
  • I had joined the Texas State Wake team back in the Spring of 2022 but I did not get very involved until the fall of 2022. I am glad I did because I was able to really gain skills related to teamwork, cooperation and how to be somewhat of a mentor figure for our newer members.

Timeline

Host/Busser/Food Runner

Pluckers Wing Bar
09.2024 - Current

Host/Busser

Texas Roadhouse
06.2021 - 07.2024

Bachelor of Arts (BA) - Political Science

Texas State University

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