Michael Zepeda
Oakland,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Manager
Merchants Building Maintenance
Hayward, CA
11.2021 - Current
- Conducted regular inspections of all areas to ensure that standards are met and maintained.
- Monitored inventory levels of supplies and equipment to ensure adequate resources are available at all times.
- Assisted with training new employees on safety protocols, cleaning techniques, and job duties.
- Provided guidance and support to team members when needed or requested.
- Ensured that all required health, safety, sanitation regulations are followed by staff members.
- Developed procedures for maintaining high standards of cleanliness in public spaces such as restrooms, lobbies, hallways.
- Resolved customer complaints promptly and efficiently while ensuring a positive experience.
- Collaborated with management teams on various projects relating to facilities upkeep and hygiene.
- Verified employee hours worked against timesheets provided.
- Conducted in-person and telephone surveys to obtain demographic information from respondents.
Intern
Wells Fargo
01.2010 - 12.2010
- Worked as traffic generator providing Intel on ATMS
- Interacted with costumers for a short period of time as a teller.
Membership and American Express Rep.
Costco
- Gave Advice and recommend members of the executive offers/benefits that Costco offers to be able to receive a 2% check at the end of the year
- Assisted customers with order placement, returns, exchanges, and refunds.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Increase the number of upgrades
- Increase American Express card holders.
Cashier
Costco
05.2011 - 08.2015
- Cashier, created a perfect attendance when it came to counting money and making drops
- Performed inventory, created price tags, and answered questions about products
- Maximizing sales by promoting to members weekly merchandise, and setting weakly sale goals
- (Constantly exceeding sale goals) Creating a wonderful shopping experience for our members by providing excellent member services.
Tire Shop Supervisor
Costco
- Certified tire salesmen and installer
- Provide member with the correct information and knowledge to maintain there vehicle.
- Monitored tire installation processes to ensure quality standards were met.
- Supervised a team of technicians in the daily operations of the tire shop.
- Coordinated with suppliers to ensure timely delivery of products and services.
- Developed and implemented safety protocols for handling heavy machinery and hazardous materials.
Retail salesman
Comcast
- Assist customers by exploring each and every customer until locating the correct package
- Provide knowledge on all five services home phone, Home security, internet, television, and Xfinity mobile
- Weather it's enlightening customers with the value that each product provides in their everyday life or educating customers on our latest equipment, like the difference between legacy and X1 platform
- Store lead, which is the lead employee for showing great potential as a future Comcast leader
- More access to help the store run when managers aren't in
- Shadowed Concord location to go get different views and ideas that make a store run and grow as a business
- Nominated twice as store MVP
- Tutor, helping new employees understand their role as a retail salesman
- Continue to provide the best customer service experience to my ability
- CSG friendly.
Direct Salesman
Comcast
Oakland, CA
- Provided a white glove treatment to acquire new sales that can't be obtain through other channels
- Created promotional materials such as brochures, flyers, catalogs and price lists.
- Negotiated pricing contracts with vendors to ensure best prices for merchandise purchases.
- Solicited orders from existing customers through phone calls and emails.
- Participated in trade shows, conventions, conferences and other events to promote products or services.
- Analyzed customer feedback data to identify areas of improvement in terms of customer service or product offerings.
- Monitored customer order process and addressed customer issues.
- Sales/calendar Tracker
- Territory management
- Order Lab.
Milti-Dweling Units (Burlingame)
Comcast
San Francisco, CA
- Provided a white glove treatment to acquire new sales that can't be obtain through other channels in apartments units
- Obtain new upgrades that other means of channels can't obtain
- Sales pipeline
- CAR events ( creating and hosting events)
- Installs/ self dropoff and activations
- Commercial accounts
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Education
High School -
Lighthouse Community Charter School
Currently in Progress, Communication, Marketing, Intro. To Buissness -
Alameda College
Alameda, CASkills
- Microsoft Office (Word, Power Point, and Excel)
Languages
Bilingual: Fluent in English and Spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Manager
Merchants Building Maintenance
11.2021 - Current
Cashier
Costco
05.2011 - 08.2015
Intern
Wells Fargo
01.2010 - 12.2010
Membership and American Express Rep.
Costco
Tire Shop Supervisor
Costco
Retail salesman
Comcast
Direct Salesman
Comcast
Milti-Dweling Units (Burlingame)
Comcast
High School -
Lighthouse Community Charter School
Currently in Progress, Communication, Marketing, Intro. To Buissness -
Alameda College
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