Michael Ziegler
Clifton Park
Summary
Dynamic retail professional with a proven track record at Pure Hockey, excelling in customer service and analytical skills. Successfully trained teams to enhance sales performance and fostered strong customer relationships, driving significant growth. Proficient in Microsoft Excel, leveraging data to identify opportunities and optimize merchandising strategies.
Overview
9
9
years of professional experience
Work History
Supervising Manager
Pure Hockey
09.2025 - Current
- Led team of employees to optimize store operations and improve customer service
- Trained employees on selling techniques along with customer service etiquette to improve proficiency
- Implemented inventory management systems to streamline stock control and reduce overhead costs.
- Analyzed sales data to identify trends, drive strategic planning, and inform merchandising decisions.
Retail Sales Associate
Dicks Sporting Goods
02.2025 - 09.2025
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained store appearance by organizing displays and replenishing inventory.
- Operated point-of-sale system to process transactions efficiently.
Assistant Manager
Pure Hockey
08.2023 - 05.2024
- Conducted employee training programs, resulting in improved workforce capabilities.
Merchandised equipment and apparel effectively to maximize product visibility.
Facilitated ordering of essential office supplies to ensure seamless operations.
Nurtured customer relationships, enhancing sales performance and client satisfaction.
Full Time Supervisor/Keyholder
Pure Hockey
11.2022 - 08.2023
- Collaborated daily with sales teams to enhance customer satisfaction and merchandising strategies.
- Analyzed current store analytics to identify growth opportunities across various categories.
Sales Associate
Pure Hockey
06.2021 - 11.2022
- Provided customer service and sales knowledge to provide for customer satisfaction.
- As well, I merchandised the store and promoted KPI growth in order to maximize growth potential.
Merchandise Associate
Tri-City ValleyCats
06.2017 - 09.2019
- Merchandised store to maximise visibility of key products.
- Helped customers find what they need, as well as interacted with customers to provide for customer satisfaction.
Education
Bachelor of Science - Business Administration And Management
SUNY Empire State College
Saratoga Springs, NY09.2025
Business Administration -
University at Albany
Albany, NY12.2023
Business Administration -
Hudson Valley Community College
Troy, NY06.2021
Finance -
Siena College
Loudonville, NY01.2020
Skills
- Customer service
- Communication skills
- Computer literacy
- Time management
- Microsoft Excel and Word
- Analytical skills
Education
other
Awards
- Presidents List HVCC
- New York Scholar-Athlete 2019
- Deans List HVCC
Timeline
Supervising Manager
Pure Hockey
09.2025 - Current
Retail Sales Associate
Dicks Sporting Goods
02.2025 - 09.2025
Assistant Manager
Pure Hockey
08.2023 - 05.2024
Full Time Supervisor/Keyholder
Pure Hockey
11.2022 - 08.2023
Sales Associate
Pure Hockey
06.2021 - 11.2022
Merchandise Associate
Tri-City ValleyCats
06.2017 - 09.2019
Bachelor of Science - Business Administration And Management
SUNY Empire State College
Business Administration -
University at Albany
Business Administration -
Hudson Valley Community College
Finance -
Siena College