Michael Zook
Jacksonville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Revenue Analyst III
Acosta Sales & Marketing
04.2023 - Current
- Manage regular AR and AP processes for more than 200 clients including invoicing, collections, bill payments and cash application.
- Mentored junior analysts, providing guidance on best practices and fostering a collaborative environment to ensure team success.
- Maintained strong relationships with customers through effective communication and prompt resolution of issues related to invoicing or payment disputes.
- Improved data accuracy through thorough reconciliation of billing discrepancies, resulting in better informed business decisions.
- Streamlined processes for efficiency by automating routine tasks and implementing new software solutions.
Revenue Analyst I
Acosta Sales & Marketing
04.2022 - 04.2023
- Forecasted Commissions for over 30 clients totaling over $2M in revenue on a monthly basis.
- Audited clients to ensure proper payments. Recovered over $400K in revenue for Acosta in my first year.
- Developed insightful management reports highlighting key revenue drivers, risks, and opportunities for growth.
- Enhanced financial reporting by developing and maintaining advanced Excel models for revenue forecasting and analysis.
- Conducted monthly close activities, ensuring accurate revenue recognition in accordance with GAAP standards.
Sales Associate
Best Buy
06.2019 - 03.2021
- Prepared merchandise for sales floor by pricing or tagging
- Helped customers locate products and checked store system for merchandise at other sites
- Engaged with customers to effectively build rapport and lasting relationships
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Game Advisor
Gamestop
10.2017 - 05.2019
- Provided retail assistance, finalizing and processing customer purchases for games across major system types
- Organized games according to corporate plans for regular displays and special promotions
- Demonstrated games and gaming devices to customers unfamiliar with technology, answered questions and made recommendations
- Helped management receive, inventory and display games and game-related devices, and properly processed damaged merchandise for return.
Delivery Driver
Pizza Hut
10.2015 - 06.2017
- Interacted professionally with customers in person or by phone and acted with a sense of urgency to drive positive customer experience
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings
- Verified orders prior to completing deliveries to avoid customer complaints
- Anticipated customers' questions and complaints and skillfully handled concerns.
Education
BBA in Accounting -
University of North Florida
Jacksonville, FL05.2022
High School Diploma -
James Clemens High School
Madison, AL06.2015
Skills
- Data Collection & Research
- Professional demeanor
- Problem-solving skills
- Microsoft Office
- Power Bi
- CRM Tools
- Data Analysis
- Advanced computer skills
- Research and Data Analysis
- Excellent attention to detail
- Business intelligence tools
- Advanced financial analysis
Personal Information
Willing To Relocate: Anywhere
Timeline
Revenue Analyst III
Acosta Sales & Marketing
04.2023 - Current
Revenue Analyst I
Acosta Sales & Marketing
04.2022 - 04.2023
Sales Associate
Best Buy
06.2019 - 03.2021
Game Advisor
Gamestop
10.2017 - 05.2019
Delivery Driver
Pizza Hut
10.2015 - 06.2017
BBA in Accounting -
University of North Florida
High School Diploma -
James Clemens High School