Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
Timeline
Generic
MICHAELA ABAYA BIBB

MICHAELA ABAYA BIBB

Honolulu

Summary

Dynamic and results-oriented professional with over five years of expertise in retail and customer service, consistently enhancing customer satisfaction and driving sales performance. Proven problem-solver and collaborative team player, adept at surpassing sales targets while fostering a positive work environment. Equipped with a strong foundation in communication and adaptability, ready to leverage skills in a Marketing Intern role to support innovative marketing strategies. Passionate about digital marketing principles and social media management, with the ability to craft compelling content that engages audiences and supports overarching marketing objectives.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

Polynesian Cultural Center (Goo’s Plantation)
Laie, Hawaii
09.2022 - 02.2024
  • Streamlined product location for customers, elevating their shopping satisfaction.
  • Sustained optimal inventory levels, promoting smooth store operations.
  • Expedited sales and returns, delivering superior customer service.
  • Skillfully resolved customer issues, securing repeat business.

Sales and Reservations Supervisor

Choice Hotel
04.2022 - 08.2022
  • Elevated team performance through strategic communication and feedback
  • Set and aligned performance goals with company vision, driving substantial improvements
  • Effectively organized workflow and assigned tasks, ensuring role clarity
  • Enhanced team efficiency through streamlined task delegation
  • Monitored productivity, provided constructive feedback, and fostered skill development
  • Transworld System Inc. (TSI)

Customer Service Representative (CSR)

Startek Philippines
06.2021 - 04.2022
  • Acted as key intermediary, ensuring precise product information dissemination
  • Enhanced customer satisfaction by 18% through effective conflict resolution
  • Leveraged exceptional interpersonal abilities to boost customer retention

Education

Associate of Science - Business

Hawaii Pacific University
Honolulu, HI
05.2026

Professional Skills, Basic Accounting

Brigham Young University – Pathway Worldwide
03.2022

Skills

  • Verbal communication (Experienced), Public Speaking (Experienced)
  • Goal setting (Experienced), Accountability (Experienced), Problem solving (Experienced)
  • Teamwork (Experienced), Persistence (Expert)
  • Digital content development

ADDITIONAL INFORMATION

  • My volunteer experience in New Zealand taught me how to effectively communicate and work with people of different cultures.
  • Through daily study, I became fluent in English and learned the importance of persistence.
  • Learned discipline to work long hours and use time wisely- Learned endurance and to meet challenges.
  • Used technology and social media to teach, communicate and demonstrate concepts.
  • Used verbal and listening skills to give information and answer questions- how to carry on a meaningful conversation.
  • Learned customer service skills and helped people with problem-solving.

Timeline

Retail Sales Associate

Polynesian Cultural Center (Goo’s Plantation)
09.2022 - 02.2024

Sales and Reservations Supervisor

Choice Hotel
04.2022 - 08.2022

Customer Service Representative (CSR)

Startek Philippines
06.2021 - 04.2022

Professional Skills, Basic Accounting

Brigham Young University – Pathway Worldwide

Associate of Science - Business

Hawaii Pacific University