Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Michaela Adams

Cumming,GA

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Server/Bartender

Chill's Bar & Grill
08.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Served food and beverages promptly with focused attention to customer needs.

Door Dasher

DoorDash
04.2020 - Current
  • I picked up and delivered goods from business to customer
  • Improved customer satisfaction by providing timely and accurate deliveries.
  • Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
  • Developed and maintained professional relations between customer, store personnel, and company.

Manager

Krystal
03.2015 - 04.2020
  • Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and ensure there is adequate change
  • Resolve customer complaints, guide them, and provide relevant information
  • Greet customers when entering and leaving the building
  • Handle cash and credit transactions with customers
  • Redeem stamps and coupons
  • Issue change, receipts, refunds, or tickets/gift cards
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.

Education

GED -

Lanier Technical College

Bachelor's degree - Natural Science

American Public University System
Charles Town, WV
02.2025

Skills

  • Software troubleshooting
  • Microsoft Word
  • Key Holder
  • Technical support
  • Desktop support
  • Cash handling
  • Customer service
  • Microsoft Office
  • Windows
  • Strong multitasking
  • Reliability and punctuality

Certification

Phlebotomy, 02/01/18, Present

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Server/Bartender

Chill's Bar & Grill
08.2022 - Current

Door Dasher

DoorDash
04.2020 - Current

Manager

Krystal
03.2015 - 04.2020

Bachelor's degree - Natural Science

American Public University System

GED -

Lanier Technical College

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Michaela Adams