Summary
Overview
Work History
Education
Skills
Arduino Kit Enthusiast
Timeline
Generic

Michaela Apted

Rochester,NH

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

5
5
years of professional experience
8
8
years of post-secondary education

Work History

Sr. Customer Service Representative

Vishay Intertechnology
Dover, NH
05.2022 - Current
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.

Quality Inspector

Pratt and Whitney
North Berwick, ME
08.2021 - 05.2022
  • Inspected BOAS with accuracy, reporting problems or defects quickly.
  • Worked with specific production team members to rectify production issues and maintain high-quality final products.
  • Documented findings and produced reports to aide management in assessing and correcting quality concerns.
  • Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
  • Performed frequent visual inspections to root out tolerance and compliance issues.

Line Service Technician / Customer Service Representative

Signature Flight Support
Manchester, NH
02.2018 - 08.2021
  • Documented all operations and managed communication with team members.
  • Communicated with dispatchers and traffic control personnel to coordinate vehicle movements.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Education

High School Diploma -

Nikiski Jr/Sr High School
Nikiski
08.2011 - 05.2015

Bachelor of Science - Aerospace Engineering

American Public University System
Charles Town, WV
10.2019 - 09.2023

Skills

    Complaint resolution

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Arduino Kit Enthusiast

In my free time, I enjoy creating different mechanisms to understand the inner workings of everyday objects.

Timeline

Sr. Customer Service Representative

Vishay Intertechnology
05.2022 - Current

Quality Inspector

Pratt and Whitney
08.2021 - 05.2022

Bachelor of Science - Aerospace Engineering

American Public University System
10.2019 - 09.2023

Line Service Technician / Customer Service Representative

Signature Flight Support
02.2018 - 08.2021

High School Diploma -

Nikiski Jr/Sr High School
08.2011 - 05.2015

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Michaela Apted