Michaela Apted
Rochester,NH
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Sr. Customer Service Representative
Vishay Intertechnology
Dover, NH
05.2022 - Current
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
Quality Inspector
Pratt and Whitney
North Berwick, ME
08.2021 - 05.2022
- Inspected BOAS with accuracy, reporting problems or defects quickly.
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
- Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
- Performed frequent visual inspections to root out tolerance and compliance issues.
Line Service Technician / Customer Service Representative
Signature Flight Support
Manchester, NH
02.2018 - 08.2021
- Documented all operations and managed communication with team members.
- Communicated with dispatchers and traffic control personnel to coordinate vehicle movements.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Education
High School Diploma -
Nikiski Jr/Sr High School
Nikiski 08.2011 - 05.2015
Bachelor of Science - Aerospace Engineering
American Public University System
Charles Town, WV 10.2019 - 09.2023
Skills
Complaint resolution
ERP Systems
Interpersonal communications
Arduino Kit Enthusiast
In my free time, I enjoy creating different mechanisms to understand the inner workings of everyday objects.
Timeline
Sr. Customer Service Representative
Vishay Intertechnology
05.2022 - Current
Quality Inspector
Pratt and Whitney
08.2021 - 05.2022
Bachelor of Science - Aerospace Engineering
American Public University System
10.2019 - 09.2023
Line Service Technician / Customer Service Representative
Signature Flight Support
02.2018 - 08.2021
High School Diploma -
Nikiski Jr/Sr High School
08.2011 - 05.2015