Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Georgina Barajas
Customer Service
La Puente,CA
Work Preference
Summary
Senior customer service representative specializing in complaint resolution, appointment scheduling, and staff training. Demonstrated ability to enhance patient satisfaction and improve operational efficiency while maintaining compliance with industry regulations.
Overview
16
16
years of professional experience
2
2
Certifications
1
1
year of post-secondary education
Work History
Sr. Customer Service Representative
Citrus Valley Gastroenterology
Covina
07.2019 - 02.2025
- Resolved patient inquiries and complaints promptly to achieve high satisfaction levels.
- Managed appointment scheduling and patient registration through electronic health record systems.
- Trained new staff on customer service protocols, policies, and procedures.
- Verified insurance eligibility and patient demographic information accurately.
- Maintained HIPAA compliance while handling confidential information.
- Coordinated communication among patients, healthcare providers, and internal departments for seamless information flow.
- Handled high volume of calls, emails, and social media inquiries with professionalism and responsiveness.
- Updated databases and reference materials with current insurance and policy information.
Staffing Office Manager
RX Enterprise Staffing
Cudahy
07.2016 - 12.2018
- Managed recruitment processes across diverse client industries at RX Enterprise Staffing.
- Developed and nurtured relationships with clients to assess staffing needs.
- Conducted interviews and evaluated candidate qualifications efficiently.
- Partnered with hiring managers to clarify job descriptions and align candidate profiles.
- Identified and filled temporary and permanent staffing needs, enhancing client satisfaction.
- Maintained accurate records within applicant tracking systems.
- Participated in job fairs representing company’s recruitment team.
- Scheduled meetings with employees to address concerns and grievances.
Owner / Office Manager
Specialty Stump Grinding LLC
Woodstock
09.2008 - 06.2016
- Managed office operations and supervised staff, organizing schedules and delegating tasks to enhance workflow.
- Developed and implemented office policies and procedures ensuring compliance with employment laws.
- Provided training to new hires on office policies, procedures, and workflow standards.
- Maintained confidential personnel records and addressed employee performance issues to foster improvement.
- Coordinated technician schedules and service appointments to optimize operational efficiency.
- Handled client inquiries and resolved complaints promptly, strengthening client relationships.
- Maintained accurate records of client communications, projects, invoices, and payments.
- Performed bookkeeping duties including reconciling bank statements and creating journal entries.
Education
Medical Assistant Certificate of Completion -
North-West College
West Covina, CA 01.2019 - 07.2019
Esthetician Certification -
La Puente Adult Education
La Puente, CA 01.1993 - 06.1993
Skills
- Electronic health records management
- Insurance verification
- Customer relationship management
- Appointment scheduling
- Complaint resolution
- Staff training
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
Esthetician - California State Board License
Medical Assistant Certificate of Completion - California State Board Certified
BLS Certificate - American Heart Association
Timeline
Sr. Customer Service Representative
Citrus Valley Gastroenterology
07.2019 - 02.2025
Medical Assistant Certificate of Completion -
North-West College
01.2019 - 07.2019
Staffing Office Manager
RX Enterprise Staffing
07.2016 - 12.2018
Owner / Office Manager
Specialty Stump Grinding LLC
09.2008 - 06.2016
Esthetician Certification -
La Puente Adult Education
01.1993 - 06.1993