Michaela Ball
Marysville,OH
Summary
The Ohio State University graduate with a psychology major, skilled in Crisis Prevention, Time Management, and Customer Service Satisfaction. Critical thinker with relevant coursework in over 80 psychology-based classroom hours. Dedicated leader seeking entry into a growth-oriented, client-centric company with similar values. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Currently Pursing my Bachelors in Nursing while working in the Medical Field.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant
The Raisig Clinic and Wellness Center
Ellijay, GA
09.2023 - Current
- Triage and room patients
- Take patient's blood pressure, vital signs, and brief medical history
- Address patient's concerns and issues
- Perform allergy tests, drug tests, and other testing as needed
- Performs duties of a medical scribe
- Assists in any procedures done such as vein ablations, skin biopsies, arthrocentesis, aspiration of bursa sacks, suture/stitches removal, and ear-lavages
- Initiates prior authorizations through covermymeds.com
- Provides chart notes, documentation, lab results/values, and medication history to insurance companies in efforts to get newly prescribed prescriptions better covered for patients
- Manages/authorizes prescription refills
- Schedules Patients for upcoming ultrasounds, follow-up appointments, labs, etc
- Confirms with patients about upcoming appointments
- Takes/manages co-pays and payments for patient balances or insurance deductibles
- "Works-up" new patients establishing within our practice over the phone before their upcoming appointment
- Helps monitor in-office wellness center (full-gym) by taking routine blood pressures, guiding patients to directed machines/activities based off of monthly assigned exercise prescription
- Watches patients swimming/exercising within the pool and provides BLS if needed
- Routinely performs 12-lead ekgs, urinalysis, and assists with routine blood work collected in office
- Assists the front office/Reception with scheduling, patient complainant/concerns, check-in process, and discharge
Registered Pharmacy Technician
Meijer
Westerville, OH
09.2022 - 08.2023
- Interacting with patients at various service points of contact
- Promoting pharmacy initiatives and clinical services to the customer
- Inputting customer and prescription information in the pharmacy dispensing system
- Creating prescription labels and adjudicating insurance claims
- Retrieving the appropriate medication from inventory
- Completing paperwork related to filling prescriptions and receiving drug orders
- Ordering prescription medication for the Pharmacy Department
- Stocking prescription medication
- Maintaining a clean, and orderly pharmacy for a professional appearance
- Maintaining confidentiality of patient information
- Licensed in their respective state if required
Mental Health Tech
RiverVista Behavioral Health and Wellness
Columbus, OH
01.2022 - 09.2022
- Identify comfort needs and physical care of patients
- Reports all medical and/or psychiatric changes to the RN
- Assists in the examination and treatment of patients under the direction of the RN
- Performs routine procedures as designated (ie: vital signs, accu checks, etc)
- Assists in the admission process by orienting patients/families to the unit/building
- Secures patient belongings, valuables, and documents in accordance with policies
- Performs ongoing observation of patients and carries out specific interventions to ensure patient safety which includes frequent rounding, primary searches, and visitor control
- Plans organizes, and documents group activities
Education
Bachelor's degree - Psychology
The Ohio State University
12.2021
Skills
- Behavioral Health
- Crisis Management
- Vital Signs
- First Aid/CPR
- Mental Health Counseling
- Crisis Intervention
- Behavioral Therapy
- Conflict Management
- Experience with Children
- Pharmacy Technician Experience
- Experience Administering Injections
- Medical terminology
- Customer service
- Communication skills
- Primary care
- Computer skills
- EMR systems
- Epic software proficiency
- Check-in coordination
- Patient-focused care
- Phlebotomy
- Medical office administration
Affiliations
- Chi Omega Sorority - Chair of Philanthropy
Certification
- CPR Certification
- CPI Certification
- Pharmacy Technician License
- BLS Certification
Assessments
- Case management & social work, Proficient, 07/22
- Customer focus & orientation, Proficient, 06/23
- Attention to detail, Proficient, 03/24
- Clinical judgment, Proficient, 05/24
- Medical terminology, Proficient, 03/24
- Work style: Reliability, Proficient, 11/21
Timeline
Medical Assistant
The Raisig Clinic and Wellness Center
09.2023 - Current
Registered Pharmacy Technician
Meijer
09.2022 - 08.2023
Mental Health Tech
RiverVista Behavioral Health and Wellness
01.2022 - 09.2022
Bachelor's degree - Psychology
The Ohio State University