Rachel Williams
San Diego,CA
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Assistant
Scripps Healthcare
La Jolla, CA
11.2022 - Current
- Receive and direct phone calls, schedule appointments, check-in patients, obtain necessary patient information to file and update patient records, and ensure all forms and consents are completed by patient.
- Prepare patients for examination, take vitals, and record patients' health history
- Prepare equipment and examination rooms, and clean instruments
- Assist physician with medical treatments, procedures, and exams
- Manage inventory of medical supplies and equip exam rooms with appropriate supplies
Patient Service Representative
Scripps Clinic
La Jolla, CA
10.2021 - Current
- Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
- Responding to customer billing and payment inquires.
- Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
- Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
- Initiating and validating referrals/authorizations.
- Listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.
Screening Support Rep.
Sharp Memorial Hospital
San Diego, CA
12.2020 - 04.2021
- Screening all employees/ physicians of any Covid symptoms.
- Make sure every employee has badge and mask upon entering facility.
- Provide great customer service to every individual that enters hospital.
- Being confident in stopping visiters that do not have badge and also employees that try to bypass the screening process.
EVS Housekeeping
Sodexo
San Diego, CA
10.2020 - 12.2020
- Making beds, cleaning floors, vacuuming carpets, restocking medical supplies, using disinfectants, and applying infection-control policies.
- Responsible for cleaning and sweeping/mopping in the bathroom.
- Changing linens in each room as requested.
- Responsible for cleaning the OR and setting up room.
- Making sure all cleaning supplies are stored away properly.
Caregiver
BrightStar Care
San Diego, CA
05.2019 - 12.2020
- Assisting with personal care bathing,grooming, dressing, toileting, and basic food preparation: preparing meals, shopping, housekeeping, laundry
- Overseeing medication and prescriptions usage, appointment reminders and administering medicine.
- Help with getting in and out of a wheelchair, car or shower
- Providing constant companionship and general supervision
- Driving to and from activities and running errands
- Being a stable companion and supporter in all matters personal, health-related and emotional
- General house care and cleaning
- Following a care plan and noticing any changes in the individual’s health, recording and reporting any differences
Front Desk Receptionist
San Diego Family Care
San Diego, CA
04.2017 - 01.2019
- Greeting patients and scheduling appointments
- Collecting patient co-insurance and payments, and checking insurance eligibility
- Answering phones, and working as a team player with other staff helping in other areas as needed.
- Occasionally check vitals in the Behavioral health department.
Health Care Assistant
Sharp Memorial Hospital
San Diego, CA
01.2016 - 04.2017
- Welcoming and greeting patients and visitors
- Knowledge of basic clerical skills and computer programs
- Management of phone/paging system, serving as the central informational center for the unit
- Maintains equipment cleanliness, prepares equipment for repair, maintains supply stock
- Assisting nursing staff with transporting, transferring and discharging patients
- Effectively communicates patient care activities,outcomes and changes to the nursing team through documentation or verbal communication
CNA
Fredericka Manor
San Diego, CA
08.2014 - 01.2016
- Provide routine patient care to promote patient comfort and contribute to the overall patient plan of care
- Responsible for the on-going data collection and documentation for medical record
- Provide a variety of unit support functions to contribute to the overall operation of the nursing department
Caregiver
Lantern Crest Senior Living
Santee, CA
08.2012 - 08.2014
- Assist in daily living and complete task to promote patient health, basic hygiene and mobility
- Observe and report relevant physical, social, and psychological developments with fellow residents and staff
CHDP Coordinator/Receptionist
San Diego Family Care
San Diego, CA
11.2007 - 10.2011
- General offices duties: answering phones, message delivery, appoint setting, and organize schedules
- Ensure that the medical records are accurate
- Maintain medical record filing and assembling; purge files according to policies/procedures
- Maintained company and OSHA regulated forms and provided supervisors upon request
- Functioned as the initial contact person for uninsured children and assisted with enrollment to more comprehensive health care programs
- Offered a variety of health related products and services for low income children under the age of 19
- Provided patients with updated immunization records to help them with school enrollment process
- Sent out postcards for reminders of upcoming physical visits
Education
Medical Assisting (Certificate) -
Western Medical Training Center
El Cajon, CA08.2025
Phlebotomy (Certificate) - undefined
US Colleges
01.2022
General Education (Mitchell High School) - undefined
Mitchell High School
Memphis, TN05.2002
Skills
- Hospital Experience
- Epic
- Self Starter
- Medical Terminology
- EMR Systems
- Multi-Tasker
- Patient Observation
- Vital Signs
- Medical Records
- Behavioral Health
- Detail Oriented
- Home Care
- Receptionist
- Home Health
- Infection Control Training
- Caregiving
- Data Entry
- Knowledge of Cerner Powerchart
- Laboratory Experience
- Interpersonal Skills
- Filing
- Scheduling
- Microsoft Office
Certification
- CPR Certification
- First Aid Certification
Timeline
Medical Assistant
Scripps Healthcare
11.2022 - Current
Patient Service Representative
Scripps Clinic
10.2021 - Current
Screening Support Rep.
Sharp Memorial Hospital
12.2020 - 04.2021
EVS Housekeeping
Sodexo
10.2020 - 12.2020
Caregiver
BrightStar Care
05.2019 - 12.2020
Front Desk Receptionist
San Diego Family Care
04.2017 - 01.2019
Health Care Assistant
Sharp Memorial Hospital
01.2016 - 04.2017
CNA
Fredericka Manor
08.2014 - 01.2016
Caregiver
Lantern Crest Senior Living
08.2012 - 08.2014
CHDP Coordinator/Receptionist
San Diego Family Care
11.2007 - 10.2011
Phlebotomy (Certificate) - undefined
US Colleges
General Education (Mitchell High School) - undefined
Mitchell High School
Medical Assisting (Certificate) -
Western Medical Training Center