Michaela Bogle
Coral Springs,FL
Summary
Motivated social work professional with hands-on experience in customer service, case management, and providing support to individuals in need. Proven ability to apply critical thinking and interpersonal skills to address client concerns, resolve complex issues, and improve service outcomes. Seeking to leverage social work knowledge and customer service expertise to contribute to a meaningful role within an organization focused on community support and client advocacy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Investigator
Florida Department of Children and Families (DCF) – Adult Protective Services (APS)
02.2024 - Current
- Managed and investigated a high-volume caseload, successfully completing 170+ APS cases involving vulnerable adults.
- Conducted comprehensive investigations—including client interviews, home visits, safety assessments, and risk evaluations—to determine appropriate interventions.
- Prepared detailed documentation, including APS screening referrals, progress notes, and case reports, ensuring compliance with state regulations.
- Coordinated with law enforcement, medical providers, and community agencies to develop and implement safety plans, improving client safety and continuity of care.
Social Work Intern (Field Placement)
The Poverello Center
09.2025 - 03.2026
- Conducted biopsychosocial assessments to determine eligibility for supportive services, supporting 10–15+ enrollments.
- Coordinated care with interdisciplinary teams and community partners to improve access to medication and supportive services.
- Developed standardized documentation and completed 20+ forms to support care coordination and compliance.
- Maintained accurate, timely case notes in compliance with organizational and regulatory standards.
- Facilitated and co-facilitated group sessions to support clients’ psychosocial well-being and team-based service improvements.
Customer Service Representative
Summit Utilities
08.2022 - 02.2024
- Managed and assisted 250+ customers with initiating, transferring, and discontinuing gas services while maintaining accuracy and confidentiality.
- Resolved billing concerns, payment issues, and account inquiries using strong communication and problem-solving skills to enhance customer satisfaction.
- Guided customers in navigating the online portal and escalated complex issues as needed to ensure timely resolution.
- Collaborated with cross-functional teams to address complex service and account issues, improving efficiency and customer experience.
Intern
Florida Department of Children and Families (DCF) – Adult Protective Services (APS)
08.2023 - 11.2023
- Completed APS documentation including 25+ screening notes, 10+ progress notes, and additional case documentation.
- Shadowed 10+ APS investigators/counselors during home visits, interviews, and client safety assessments.
- Supported case management tasks including documentation review and referral coordination for vulnerable adult clients.
Education
Bachelor of Social Work - Social Work
Florida Atlantic University
Boca Raton, FL05.2023
Skills
Professional Skills o Critical Thinking o Interpersonal Skills o Ability to create Case notes/Soap notes o Ability to create progress notes o Knowledge of case management
O Microsoft Excel, Word, PowerPoint o Time management o Case Management o Documentation & Reporting o Self- care strategies o Documentation and Reporting o Client-focused service and advocacy
Soft skills Communication skills
Ability to work as a team Organization Empathy Active Listening Confidentiality & Ethical Standards
Certification
Human Trafficking Certificate
Timeline
Social Work Intern (Field Placement)
The Poverello Center
09.2025 - 03.2026
Investigator
Florida Department of Children and Families (DCF) – Adult Protective Services (APS)
02.2024 - Current
Intern
Florida Department of Children and Families (DCF) – Adult Protective Services (APS)
08.2023 - 11.2023
Customer Service Representative
Summit Utilities
08.2022 - 02.2024
Bachelor of Social Work - Social Work
Florida Atlantic University