Michaela Brigham
Plano,TX
Summary
Driven Dental Assistant successful at building relationships with patients and colleagues. Offers support with expertise in patient care and education to support optimal oral health outcomes. Attentive and prepared professionally dedicated to practice growth and stability.
Overview
11
11
years of professional experience
Work History
Dental Assistant
Dallas Dental Assistant School
Mesquite, TX
11.2024 - Current
- Researched new organizations that could provide relevant learning experiences for students
- Have worked in the OSANT Oral Surgery Office, as well as Active Dental General Dental Office during my externship for experience.
Shift Lead Manager
Starbuck Coffee
Plano, TX
11.2018 - Current
- Managed daily shift operations, including scheduling and assigning team members to specific tasks.
- Trained new employees on procedures, policies, and job functions.
- Ensured compliance with all safety regulations during shifts.
- Monitored performance of staff to ensure quality standards were met.
- Resolved customer complaints in a timely and professional manner.
- Maintained accurate records of employee attendance and payroll data.
- Developed strategies to improve operational efficiency and productivity.
- Provided feedback to team members on their performance levels.
- Organized workflow by studying production schedules and estimating worker hour requirements.
- Addressed any issues or concerns raised by staff during shifts.
- Enforced company policies and procedures in a consistent manner.
- Kept up-to-date with changes in industry regulations and best practices.
- Taught staff upselling techniques to meet revenue targets.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Managed daily cash intake by counting out registers and tabulating profits.
- Directed and led employees and team members on effective operations, methods and procedures.
- Coached employees on interactions with customers to drive exceptional service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Reviewed financial statements to meet targets during shift.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Sales Associate
United Global Solutions
Carrollton, TX
07.2021 - 12.2022
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.ik
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
Head Hostess
Bankhead Brewing
Rowlett, TX
09.2016 - 10.2018
- Greeted guests upon arrival and escorted them to their tables.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Assisted with seating arrangements for large groups and special occasions.
- Provided excellent customer service to ensure guest satisfaction.
Server
McAllister's Deli
Rowlett, TX
05.2014 - 11.2015
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Education
Some College (No Degree) -
Collin Col
Plano, TXSkills
- Dental procedure preparation
- Regulatory compliance
- Opening and closing procedures
- Energetic and enthusiastic
- Relationship building
- Cash handling
- Shift checklists
- Supply ordering
- Safety compliance
- Workplace safety
- Flexible schedule
- Inventory control
- Verbal and written communication
- Team development
- Mentoring and coaching
- Logo creation
- Photography composition
- Illustration
- Image manipulation
- Adobe photoshop, illustrator, and InDesign
- Photography background
- Diverse artistic mediums
- Superb attention to detail
- Painted finishes
- Superior organizational skills
- Photographic editing
- Watercolor
Affiliations
Very Artistic individual. Love to paint and draw digitally And in real life.
Participated in fashion classes, as well as ceramics. Love to go to musically inclined events. Love nature and activities that require you to be active.
Timeline
Dental Assistant
Dallas Dental Assistant School
11.2024 - Current
Sales Associate
United Global Solutions
07.2021 - 12.2022
Shift Lead Manager
Starbuck Coffee
11.2018 - Current
Head Hostess
Bankhead Brewing
09.2016 - 10.2018
Server
McAllister's Deli
05.2014 - 11.2015
Some College (No Degree) -
Collin Col