Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michaela Brown

Pilot Mountain,NC

Summary

Dedicated professional with several years of experience. Maintains professional appearance and demeanor and expertly completes tasks with focus on quality. Dependable and quick-learning team player with effective communication and outstanding organization skills.

Overview

7
7
years of professional experience

Work History

Co-Owner/Receptionist

Golden Clover Tattoo
04.2022 - Current
  • Confirmed appointments, communicated with clients and updated client records.
  • Created content strategies for digital media.
  • Reported financial data and updated financial records in ledgers and journals.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.

Retail Wireless Consultant

U.S. Cellular
07.2018 - 04.2022
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Offered troubleshooting of connectivity across various networks.
  • Gathered, organized, and input information into digital database.
  • Trained team members in successful strategies to meet operational and sales targets.

Technical Support Specialist

Dish Network
04.2016 - 07.2018
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Dispatched field service technicians to correct issues requiring in-person technical assistance.
  • Mentored less experienced team members to improve customer responses and work towards one-touch tickets.
  • Shepherded customers through ongoing or multifaceted technical struggles to research long-term solutions.

Education

Real Estate

Superior School of Real Estate
Charlotte, NC
10.2023

Skills

  • Accounting Operations
  • Verbal and Written Communication
  • Customer and Client Relations
  • Organization and Efficiency

Timeline

Co-Owner/Receptionist

Golden Clover Tattoo
04.2022 - Current

Retail Wireless Consultant

U.S. Cellular
07.2018 - 04.2022

Technical Support Specialist

Dish Network
04.2016 - 07.2018

Real Estate

Superior School of Real Estate
Michaela Brown