Michaela Bruckshaw
Seattle,WA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Senior Customer Service Agent
Public Partnerships
10.2020 - Current
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized active listening skills to understand customer needs and provide tailored solutions.
- Greeted customers and listened closely to problems described to determine solutions.
- Completes multiple tasks on daily basis ie: emails, audits and Facebook messages
- Escalated issues to proper supervisors when standard processes were not effective
- Developed and maintained strong relationships with customers to foster repeat business
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Advanced Home Health Care Aide
Washingto State DSHS
01.2016 - 10.2020
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status
- Supported families through difficult times by offering emotional support and education on important care tasks
Skills
- Client Engagement
- Client Relationships
- Telephone Etiquette
- Articulate Communication
- Inbound and Outbound Calling
- Customer Care
- Status Updates
Timeline
Senior Customer Service Agent
Public Partnerships
10.2020 - Current
Advanced Home Health Care Aide
Washingto State DSHS
01.2016 - 10.2020
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