Michael A. Carroll
Providence,RI
Summary
Dedicated IT manager and telecommunications professional with 10+ years working in Public Safety, excelling in user support, leadership, training and personnel management skills.
Overview
15
15
years of professional experience
Work History
Radio and Telecommunications Manager
City of Cambridge, Public Safety I.T.
01.2020 - Current
- Manage the City’s Verizon account with over 800 lines of wireless service.
- Manage the City’s FirstNet/AT&T account with over 200 lines of wireless service.
- Manage over 1000 subscribers of the City of Cambridge 12 channel radio trunk system.
- Manage and maintain 3 radio transmit sites and 14 receiver sites across Cambridge and Belmont.
- Provide Tier 1, 2, 3 IT support for public safety users, including E911 dispatchers, Police Officers and Firefighters.
Wireless Technology Systems Administrator
City of Cambridge, Public Safety I.T.
01.2019 - 01.2020
- Senior support specialist for all cell phone and radio-related issues.
Technical Support Specialist
City of Cambridge, Public Safety I.T.
01.2017 - 01.2019
- Tier 1 & 2 hardware and software support for all public safety systems, 911 dispatchers, call-takers, police officers, and firefighters.
- Security systems specialist including managing card access, CCTV cameras, running reports on attendance and video retrieval.
- Primary A/V support specialist.
Police Officer
Somerville Police Department
01.2016 - 01.2017
- Assignments included: Patrol, Prisoner Transport, Booking, and Station Officer duties.
IT Manager (Interim)/Social Media Manager
Somerville Police Department
01.2014 - 01.2016
- Manage and maintain all public safety systems and SPD social media accounts.
- Assistant CJIS representative for the department.
Records Clerk/IT Support Technician
Somerville Police Department
01.2012 - 01.2014
- Tier 1, 2, and 3 technical support of 100+ users including police officers, dispatchers and civilian office staff.
- Manage and maintain all IT infrastructure and endpoints, software, A/V and security systems.
QA Analyst
Advanced Micro Devices
09.2010 - 07.2012
- Daily testing of MacBook graphics processors.
- Writing up reports on results found.
- Develop and follow test scripts for optimal baseline results.
Education
Bachelor of Science - Criminal Justice
Northeastern University
Boston, MASkills
- Customer technical support
- Multitasking
- Equipment installation and maintenance
- Project management
- Troubleshooting and diagnosis
- Wireless communication installations
- Technical writing
Timeline
Radio and Telecommunications Manager
City of Cambridge, Public Safety I.T.
01.2020 - Current
Wireless Technology Systems Administrator
City of Cambridge, Public Safety I.T.
01.2019 - 01.2020
Technical Support Specialist
City of Cambridge, Public Safety I.T.
01.2017 - 01.2019
Police Officer
Somerville Police Department
01.2016 - 01.2017
IT Manager (Interim)/Social Media Manager
Somerville Police Department
01.2014 - 01.2016
Records Clerk/IT Support Technician
Somerville Police Department
01.2012 - 01.2014
QA Analyst
Advanced Micro Devices
09.2010 - 07.2012
Bachelor of Science - Criminal Justice
Northeastern University
Similar Profiles
Michael CookMichael Cook
Labor Worker at City Of Cambridge Department Public WorksLabor Worker at City Of Cambridge Department Public Works
Malik WarrenMalik Warren
Peace Officer at Riverbay Corp (Co-oP City Public Safety Dept)Peace Officer at Riverbay Corp (Co-oP City Public Safety Dept)
Malikul B. AzizMalikul B. Aziz
Police Detective at City of Newark, Public Safety DivisionPolice Detective at City of Newark, Public Safety Division
Ranselys Torres RiosRanselys Torres Rios
Primary School Teacher at Volusia County SchoolsPrimary School Teacher at Volusia County Schools
Faustina KpabiteyFaustina Kpabitey
Registered Nurse at Heritage Hills Nursing HomeRegistered Nurse at Heritage Hills Nursing Home