Rae Jean Wilson
Frankfort,KY
Summary
Dynamic Telecommunications Manager with proven expertise at Frankfort Plant Board, enhancing service quality and customer loyalty. Skilled in providing exceptional technical support and effective communication, I adeptly resolved network issues while fostering a safe work environment. My adaptability and organizational skills drive successful outcomes in user support and technical problem-solving.
Overview
28
28
years of professional experience
Work History
Telecommunications Manager
Frankfort Plant Board
11.1996 - 08.2024
- Monitored service quality to support customer needs and promote loyalty.
- Provided expert technical support to staff members experiencing difficulties with telecommunication equipment or systems.
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
- Accurately read, understood and carried out written instructions.
- Followed standards and procedures to maintain safe work environment.
Education
Organizational Management
Ashford University
San Diego, CAHuman Resources Management
Ashford University
San Diego, CASkills
- Customer technical support
- Customer service
- Excellent communication
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Time management abilities
- Written communication
- User support
Timeline
Telecommunications Manager
Frankfort Plant Board
11.1996 - 08.2024
Organizational Management
Ashford University
Human Resources Management
Ashford University
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