Michaela Cousineau
Lakeville,MA
Summary
Dynamic and dedicated Ice Cream Server at The Historic Carousel of Fall River, adept at delivering exceptional customer service and engaging with patrons. Demonstrated teamwork and effective communication while managing high-volume periods, ensuring order accuracy and a positive experience for all customers. Proven ability to thrive under pressure while maintaining quality assurance.
Overview
3
3
years of professional experience
Work History
Ice Cream Server
The Historic Carousel of Fall River
06.2021 - 08.2024
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Collaborated with team members to maintain smooth operations during high-volume periods.
Education
Bachelor of Arts - Psychology
Salve Regina University
Newport RI06-2028
Skills
- Teamwork
- Customer engagement
- Customer service
- Patience and empathy
- Excellent communication
- Working under pressure
- Order accuracy
- Quality assurance
Accomplishments
I was an active member of my high school community, playing key roles in Student Government, the National Honor Society, Peer Mentors, and religious retreats. As a freshman at Salve Regina University, I am participating in the Leadership Scholars Program, where I have learned the key pillars of leadership and obtained the tools to be an effective leader in my community.
High School Involvment
- National Honors Society (NHS)
- Student Government Representative (Unsung Hero Award and Gold Council Award)
- Peer Mentor
- Campus Ministry Retreat Leader
- Softball
- Track and Field
- Spanish Club
Timeline
Ice Cream Server
The Historic Carousel of Fall River
06.2021 - 08.2024
Bachelor of Arts - Psychology
Salve Regina University
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